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The Pacific Sutera Hotel

Star Rating
5 out of 5

Information

Reviews

4.2 / 5Very Good
1,549 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Sutera Harbour
    5 min walk
  • Popular Location
    Sabah State Mosque
    17 min walk
  • Popular Location
    Imago Shopping Mall
    18 min walk
  • Airport
    Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    7 min drive

Book online or call:

1 800 1 114 2468

Your dates need to occur after 2019-11-15. Try updating your dates to see prices for your trip.

    About this area

    Kota Kinabalu

    Located on the boardwalk, The Pacific Sutera Hotel is in Kota Kinabalu's Downtown Kota Kinabalu neighbourhood, an area with good airport proximity. Imago Shopping Mall and Centre Point are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Anjung Samudera and Lok Kawi Wildlife Park. Travelling with kids? Consider Sedco Square and Water World Theme Park.

    Visit our Kota Kinabalu travel guide

    What's nearby

    • Popular Location
      Sutera Harbour - 5 min walk
    • Popular Location
      Sabah State Mosque - 17 min walk
    • Popular Location
      Imago Shopping Mall - 18 min walk
    • Popular Location
      Sabah State Museum - 3 min drive
    • Popular Location
      Kompleks Asia City - 3 min drive

    Getting around

    • Tanjung Aru Station - 3 min drive
    • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 7 min drive

    Restaurants

    • Where to eat
    • Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
    • Cafe Boleh – Al fresco dining restaurant. Serves breakfast, lunch and dinner. Open 24 hours.

    About this property

    The Pacific Sutera Hotel

    Spend the day relaxing at The Pacific Sutera Hotel's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 500 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Free wired Internet and minibars are standard, as are LCD TVs with satellite channels.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    • Free self parking
    • Free local area shuttle

    Food and drink

    • Breakfast available for a fee: MYR 64.10 for adults and MYR 32.10 for children
    • 2 restaurants
    • 1 swim-up bar, 1 poolside bar and 1 bar
    • 24-hour room service

    Things to do

    • 27 holes of golf
    • 3 indoor tennis courts
    • 3 outdoor pools
    • 3 outdoor tennis courts
    • Arcade/game room
    • Billiards/pool table
    • Children's pool
    • Fitness centre
    • Full-service spa
    • Golf driving range
    • Racquetball/squash
    • Tennis
    • Volleyball

    Family friendly

    • 3 outdoor pools
    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's club (surcharge)
    • Children's pool
    • Dry-cleaning service
    • Free local area shuttle
    • Corner/local shop
    • Laundry facilities
    • Supervised childcare/activities (surcharge)

    Conveniences

    • ATM/banking services
    • Banquet hall
    • Lift
    • Free newspapers in reception
    • Gift shop/newsstand
    • Corner/local shop

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry-cleaning service
    • Golf lessons
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Porter
    • Tennis lessons
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • Chinese
    • English
    • Malay

    Business services

    • Business centre
    • Meeting rooms
    • Conference space

    Outdoors

    • Beach umbrellas
    • Garden
    • Marina on-site
    • Pool sunloungers
    • Pool umbrellas
    • Private beachfront location
    • Terrace

    Spa

    • Aromatherapy
    • Facials
    • Manicures and pedicures
    • Massages
    • Massage/treatment rooms
    • Sauna
    • Hot tub

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking

    More

    • Beach towels
    • Designated smoking areas (fines apply)

    Room amenities

    Bedroom

    • Air conditioning

    Bathroom

    • Bathrobes
    • Bidet
    • Deep-soaking bathtub
    • Designer toiletries
    • Hairdryer
    • Rainfall showerhead
    • Separate bathtub and shower

    Entertainment

    • TV/satellite channels
    • LCD TV
    • premium channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Minibar

    More

    • Desk
    • Free newspapers
    • Iron/ironing board
    • Phone
    • Safe
    • Slippers

    Nearby things to do

    Activities

    • Scuba diving
    • Snorkelling

    Where to eat

    • Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
    • Cafe Boleh – Al fresco dining restaurant. Serves breakfast, lunch and dinner. Open 24 hours.
    4.2

    Very Good

    5 - Excellent
    659
    4 - Good
    600
    3 - Okay
    211
    2 - Mediocre
    46
    1 - Poor
    33
    4.2
    Cleanliness
    4.2
    Service and Staff
    4.1
    Amenities
    4.0
    Property condition

    3/5

    Too many families and screaming kids. Breakfast buffet was like noisy food fight. No adults only areas. Hotel should be advertised as strictly a family hotel and not be recommended for adults seeking a quiet and relaxing vacation. This is not the hotel for that.

    Stayed 8 nights in Nov 2019

    5/5 Excellent

    Quite good facilities and mood, but buffet food is not good enough.

    Stayed 2 nights in Oct 2019

    5/5 Excellent

    Stayed 3 nights in Oct 2019

    3/5

    More like a two star hotel

    The hotel is currently under renovation and I was in an unrenovated room. The leaf blowers start at 7am and the DJ plays until very late at night. If your room faces the pool, you will hear both of these noises.The construction noise is relentless. The pool ran out of towels before 11am on Saturday. Although there is a kettle in the room, there is no coffee or tea service. The marks on the wall were beyond disgusting. Also, no hot water in the shower or tub, just in the bathroom sink. I hope the hotel improves once all renovations are complete. You may be better served at a different hotel until renovations are completed.

    Stayed 3 nights in Sep 2019

    3/5

    Stayed 2 nights in Sep 2019

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