Ratings based on 92 Verified Reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 29 Nov 2023
They have shuttle to pick up from lobby to your room. Breakfast buffet was great!
5 out of 5
by A verified traveler

Great place to stay

Posted 8 Jun 2023 on Hotels
Great place to stay at, within Mt Kinabalu Park. Excellent services and friendly staff. Great place to stay at if you like trekking. Good food and a nice fireplace to keep warm during cold evenings.
4 out of 5
by A verified traveler from Singapore

Posted 13 May 2023
The staff at the reception and Liwagu restaurant is attentive and courteous. KKNP is a great place to experience nature walks. The paved roads are maintained and clean. However the room & furniture is aged and requires maintenance. While the air quality in the open is refreshing and cooling, the room is stuffy. A fan to circulate the spacious room would help. The property certainly needs upgrading.
4 out of 5
by A verified traveler

Posted 13 May 2023
Lovely place to visit and relax. The bathrooms of the hill lodges require refurbishment they are outdated and had bad smell.
4 out of 5
by A verified traveler from Singapore

Posted 8 Feb 2023
Not much activities esp. night time.
5 out of 5
by A verified traveler

Posted 18 Jan 2023
The property is within the Kinabalu National Park, so it is surrounded by the flora and fauna of the rainforest, which is so dense and delightful. The hiking trails are nearby and even walking up to the first checkpoint is very convenient. I loved my time there lots as an escape from the city life.
5 out of 5
by A verified traveler

excellent service and stay.

Posted 20 Feb 2022 on Hotels
Great stay. Great people. The bathroom needs to be upgraded. Otherwise, very nice. great breakfast.
Comment from Hotel Management
24 Feb 2022 by ., Hotel Management
Thank you for taking the time to highlight your satisfaction during your recent stay. We deeply regret any inconveniences that you have experienced where our standards did not meet your expectations. We highly appreciate and value your feedback as it will help us in becoming better at what we do in the future. We hope you do come back and give us the opportunity to better serve you. We wish you a pleasant day! Regards, Kueh Lian See, General Manager
4 out of 5
by A verified traveler

Posted 7 Jan 2022
Very peaceful stay, some of the facilities could use an upgrade and the restaurant is a bit average taste wise, but overall if you love nature you will love it here.
Comment from Hotel Management
10 Jan 2022 by ., Hotel Management
Thank you for taking the time to extend your feedback during your recent stay. We take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
4 out of 5
by A verified traveler

Value for money

Posted 30 Aug 2020 on Hotels
I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you
Comment from Hotel Management
1 Sep 2020 by Kueh Lian See General Manager, Hotel Management
Thank you for taking the time to highlight your satisfaction during your recent stay and of Azlan. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards,
4 out of 5
by A verified traveler

so disappointing

Posted 21 Jul 2020 on Hotels
it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all
Comment from Hotel Management
30 Jul 2020 by /, Hotel Management
Thank you for taking the time to highlight our shortcomings during your recent stay. We take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
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