Ratings based on 957 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
Great place. Kids had a blast in the pool and water slides. Good breakfast spread as well.
by A verified traveler
Posted 28 Mar 2024
Excellent from start to finish, all the staff were friendly polite and kind, we will be going back soon
by A verified traveler
Posted 26 Mar 2024
Staff are very helpful
by A verified traveler
Posted 26 Mar 2024
Had an amazing time. The staff are great! Very friendly, welcoming and helpful. I would happily visit Shangri-La Tanjung Aru again.
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Daphne Liau, Marketing Manager, Hotel Management
Dear Jessica Jane, Thank you so much for taking the time to leave us a 5-5 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
by A verified traveler
Posted 12 Feb 2024
Amazing
Comment from Hotel Management
26 Mar 2024 by Daphne Liau, Marketing Manager, Hotel Management
Dear Laura, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
by A verified traveler
Posted 12 Feb 2024
Love the place! staff was accommodating to change our room at the last minute. Overall, a nice experience for a short stay.
Comment from Hotel Management
26 Mar 2024 by Daphne Liau, Marketing Manager, Hotel Management
Dear Siti Nursalwana, It was our utmost pleasure and we do our best to meet our guests’ needs. Please do come back again in the near future as we will be very happy to have you here again!
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 6 Jan 2024 on Hotels
by A verified traveler
Posted 6 Jan 2024 on Hotels
