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Great hotel near the airport. Only downside was the very limited vegetarian options in the restaurants. We did have afternoon tea one day though and the staff did help to change a few items to accommodate for me being vegetarian. Pool and outdoor facilities were excellent.
My family and I had an awesome experience staying in this hotel. The kids enjoyed the swimming pool very much. The facilities provided are good.
In a busy city it was a central location for the taxi / bus pick ups for travelling to Kinabalu mountain and only a 10 min stroll to the pier to go out to the islands. the room on a high floor ( quiet ) was very comfortable and had a sea view ( ignoring the tall Post building opposite ) although ...
My partner and I stayed for 3 nights. Gorgeous room and housekeeping was 5 star. The guided walk was entertaining and there was a good variety of sea life ( including stingray!) that made snorkeling fun. However F&B staff needs to be trained more. When I asked for some cut fruit ( none on buffet ...
Everything was excellent however the food did not have much variety and was quite basic considering that it was a 5 star hotel so that could be improved.
The room allocated to me was in the basement area. Upon checked into the room, the floor was dusty. At night we can heard people talking very loud and it was dam nosy. Toilet was a bit too small and can't move around easily. Toilet ventalisation very poor.
This hotel is exceptional. Within walking distance to good food and short taxi to attractions/points of interest. Rooms are clean and staff is always friendly and helpful. The breakfast buffet downstairs is extremely diverse and very tasty. The club breakfast is simpler, but also very nice.
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