Ratings based on 503 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2024
Staff of the hotel were exceptional and helpful. Hotel is slightly out of the main area, however, lots of food options around the area and easy enough to get to the Main Streets.
Comment from Hotel Management
5 Feb 2024 by Mary, Hotel Management
Dear Andy,Thank you for your feedback!We are pleased to know that you've enjoyed your stay with us recently.Knowing that we able to provide overall exceptional service is an added plus. Hope that we able to meet you again in future and take care.Regards,MaryRoom Division Manager
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Mary, Hotel Management
Dear Kaycee,Thank you for your feedback!We are pleased to know that you've enjoyed your stay with us recently.Hope to see you again in near future and take care :)Regards,Mary
by A verified traveler
Construction next door. Not listed!
Posted 21 Aug 2023 on HotelsConstruction next door. Not listed in hotel booking.
I checked in late night at around 10.30pm, didn't bother opening the curtains.
Next morning awakened by noise of hacking at 7am. Looked outside and saw a huge construction site
Comment from Hotel Management
11 Sep 2023 by Mary, Hotel Management
Dear Mr De No,Thank you for your constructive feedback!Firstly, we apologized for any inconvenience caused throughout your stay with us. Note that we did tried to offer an alternative option with different room category to upgrade but this was deny by yourself and we also did informed to the support team on this matter but was deny as well.We genuinely care for our guest and feedback is essential for us to improve our service even better. Hope that we will be able to serve you again future and take care.Regards,Mary
by A verified traveler
Posted 23 Jul 2023
The staff are friendly and nice, there are a few malay food restaurants nearby which is quite convenient. However, there is rubbish inside the dustbin when I just check in, the curtain looks dirty , the area is very dark at night which make me feel insecure.
Comment from Hotel Management
26 Jul 2023 by Mary, Hotel Management
Dear Shield,Thank you for your feedback!Knowing that the location is convenient and service from staff is above your expectation which is an add plus.Please accept my sincere apology for the inconvenience caused to your good-selves while experience the room cleanliness which is not up to expectation. Rest assured that we have looking into this matter seriously and ensure team members are being re-train.Looking forward to welcome you back in near future and take care.Regards,Mary BongRoom Division Manager
by A verified traveler
Posted 12 May 2023
Comfy for it's category, walkable to imago & filipin market. Easy to get rides.
Comment from Hotel Management
13 May 2023 by Mary , Hotel Management
Dear Aiman,We are pleased to know that you've enjoyed your stay with us and the strategic location for you has made it all convenience!Looking forward to welcome you back in near future.Regards,Mary BongRoom Division Manager
by A verified traveler
Posted 2 May 2023
Staff are super friendly. (Victor very nice) .Hotel is very clean, close to main shopping mall (Imago). Air Cond is a little weak (maybe old), but staff provided me with a fan and was much better.
Comment from Hotel Management
3 May 2023 by Mary, Hotel Management
Dear Mr Miguel,Thank you for your feedback.We are pleased to know that you had a pleasant stay with us recently. We will definitely share this comments to Victor and to our respective department so that this matter will be taken into immediately.Looking forward to welcome you back in near future.Regards,MaryRoom Division Manager
by A verified traveler
Posted 26 Apr 2023
Comment from Hotel Management
17 May 2023 by Mary, Hotel Management
Dear Mr Syed,We are please to know that you've had a great stay with us and the location/accessibility is convenient for you.Hope that we will be able to serve you again in near future.Regards,MaryRoom Division Manager
by A verified traveler
Posted 18 Feb 2023 on Hotels
Comment from Hotel Management
22 Feb 2023 by Mary Bong, Hotel Management
Dear Zainab,Thank you for your review/feedback.We are pleased to know that you've enjoyed your stay with us recently.Hope to see you again in future.
by A verified traveler
Posted 20 Nov 2022
Convenient, accessible to all the key places in KK.
Comment from Hotel Management
21 Nov 2022 by Victor, Hotel Management
Dear Syed Nasirin,Thank you very much for your nice review. We look forward to welcoming you for a next stay with us.
by A verified traveler
Posted 21 Oct 2022
The room is lively!!! Excellent beds. The shower is pumping so much water.
Comment from Hotel Management
26 Oct 2022 by Oceania Hotel, Hotel Management
Dear Mr. Syed Nasirin,Great to have you back again! Thank you for the review and do enjoy you stay at Oceania Hotel.
