Ratings based on 858 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
overall ok, but the shower not hot enough
by A verified traveler
Posted 16 Apr 2024
The family room we booked for 3 persons was very spacious and clean. The bathroom was huge and spacious. We enjoyed our stay. The front desk service staff - Irfan and Eva were very friendly and helpful. Irfan gave us some information and tips on where to eat and how to walk. He was very patient and smiley all the time. We were happy with the room and the service.
by A verified traveler
Posted 8 Apr 2024
We made two separate visits within the same week. Welcome was very different. First time no welcome porters and we carried own luggage in and up to our room. Receptionists were more formal and treated it more like a business. Second we had a great experience- were greeted by porters who carried bags in and took up to our rooms. Reception gave a very warm greeting and very chatty. Breakfast was great with wide selection of food. Pool was nice and clean with few people using it. We couldn’t find anyone to get towels from though. Hotel was clean throughout. Rooms were nice and big. Our request for maintenance was met within a few minutes and simple problem solved. Great location for the mall which you could access straight from the hotel.
by A verified traveler
Posted 15 Mar 2024
Overall good and had a pleasant stay. Thank you
by A verified traveler
Underwhelming.
Posted 25 Dec 2023 on HotelsArrived on the eve of christmas. It was evident the hotel is shortstaffed. we had to carry our luggages from the car to the lobby.
the management has failed to plan for this.
The value for money is not great either. The room is decent but not great. The breakfast (for the price) is too expensive for the spread.
bear in mind, there are other great hotels in the city for cheaper price. you are paying for the location and thats it.
Comment from Hotel Management
27 Dec 2023 by Hotel Grandis., Hotel Management
We regret for the poor experience while staying with us. We will convey it to the relevant department so that they are aware of this issues and can take appropriate action to prevent similar situations in the future.Apology for the inconvenience caused.
by A verified traveler
Posted 15 May 2023 on Hotels
by A verified traveler
Posted 19 Apr 2023
Very huge and comfy room with good sound proof walls and window. Very convenient to amenities and Suria mall connected to it at L1. Breakfast selections can be better improved with healthier choice selections.
Comment from Hotel Management
20 Apr 2023 by Jennefer, Hotel Management
Thank you for sharing your review. We are glad that you have enjoyed your stay. We will take note on your feedback and will share it with relevant department for future improvement.Thank you.
by A verified traveler
Posted 5 Feb 2023 on Hotels
by A verified traveler
Posted 8 Sep 2022 on Hotels
Good hotel with good value especially with free breakfast and dinner. Furniture were bit old but comfortable. Spacious family room.
by A verified traveler
Great stay, but eat somewhere else
Posted 22 Aug 2022 on HotelsGood location and pool. Clean room, nice shower. Food was terrible.
