Ratings based on 426 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
This resort has fantastic staff. Their best asset! The manager ( having met him, not interested in guests) needs to make an effort at cleaning up all the debris in the water. It is an eco resort but there is no evidence that they are doing anything to clean the water. It is a Malaysian issue but the resort needs to make an effort. I would not snorkel in the sea of waste!Make an effort!…not even a garbage can or a staff member assigned to clean up!
Comment from Hotel Management
13 Apr 2024 by Karl Sims - Resort Manager, Hotel Management
Dear Ms Jill,It was very nice to meet you at our Resort during your stay and the entire team is very grateful for your nice comments towards our service and excellency. Indeed, we always care about our guest and do our utmost in creating experiences and memories.We are sorry you felt that we are not doing enough towards conservation and cleaning, when the first thing we do is always clean up the sea from any debris that nature may bring into our beautiful premises. Rest for sure we do make constant and unstoppable efforts.Thanks again for all your feedback and your nice review. We look forward in welcoming you back during your next visit to Sabah!
by A verified traveler
Posted 11 Apr 2024
Great sea and snorkelling, with super easy access especially with OCEAN VILLA
Comment from Hotel Management
13 Apr 2024 by Karl Sims - Resort Manager, Hotel Management
Dear Luca,It was a pleasure to meet you during your stay. Thank you very much for your kind review and for sharing your thoughts for all other travellers to read. Indeed, one of the amazing experiences in our Ocean Villa is the fact that you have your private stairs going straight into the sea, giving you the change to snorkel and see beautiful marine life right from your room doorstep.Thanks again for sharing. The entire team looks forward in welcoming you back again!
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
13 Apr 2024 by Karl - Resort Manager, Hotel Management
Dear Yiqiu,Thank you very much for your kind scoring, sharing with others your experience with us. We look forward in welcoming you back again so we can, once more, exceed your expectations!
by A verified traveler
Posted 3 Aug 2023
If you looking for some place is clean, clear water, private, safe environment and served by a group of nice/warm/polite staffs, this is it. I thought I would be coming to this island only once, but yes I will come for another time if there is a chance!
Thanks Gayana Marine Resort! You guys made me and my wife trip a great one👍
Comment from Hotel Management
9 Aug 2023 by Karl - Resort Manager, Hotel Management
Dear Kyle,Thank you very much for your kind review and for sharing your experience about your stay.Our entire team is very happy to know that we could make your experience unique and we really do look forward in welcoming you back to our beautiful island next time you visit Sabah!
by A verified traveler
My staying experience
Posted 16 Sep 2022 on HotelsThe room is excellent, the platform from ocean view direct to snorkeling is really awesome.
The room provide a Bluetooth speaker is so considerate.
The food is very delicious but not much variety.
The Resort Manager, Karl is very friendly and his briefing is important for guests.
But the water got some floating rubbish, the hotel claimed that they maintain it by collecting the rubbish every morning 7am, i staying for 2 nights didn't see that happen.
The swimming water is so dirty. I m disappointed with that
by A verified traveler
Posted 26 Aug 2022
If you love wildlife, this is the place. Snorkeling with lovely marine life and coral just outside water villas, monitor lizards, monkeys, birds. All water sport activities are included except diving - snorkeling, kayaking, paddle boards. They have a dive centre, 1 day advanced booking for those with dive licenses. For PADI certification courses book with them in advance. Jungle trekking is available too. There is a spa and gym. They have a games room and bar, though bar is not open yet. There is 1 restaurant for all meals (all delivious but pricey). The pool has a great view of the ocean and surrounding islands, although the water is a little murky. The staff are all amazingly friendly and really helpful - shout out to Rechey the dive guide and Eduardo at the restaurant and Karl the manager - all lovely, helpful and constantly asking if they can do more for you. Rooms are comfortable, nice, clean albeit a little dated and worn (the sea does ruin things quickly), but we loved our stay as there was a lot of outdoors to explore.
The only thing I would say would be the obvious plastic trash problem which washes in. May I suggest leaving long nets outside the doors of each room - incentivise the guests to help net the trash when they see it. Have beach clean up days every week where guests comb the beach at low tide together (provide gloves and bags and perhaps a free beer at the end), let us be part of the solution to a more eco friendly environment too.
by A verified traveler
Posted 4 May 2022 on Hotels
by A verified traveler
Posted 22 Sep 2020 on Hotels
by A verified traveler
Posted 1 Mar 2020 on Hotels
Diving was moderate. Overall rather expensive compared to Malaysian standards.
Super service! Staff was extremely attentive. Monkeys were enjoying!
by A verified traveler
Posted 3 Feb 2020
1. Lots rubbish in the sea, at least to have net to block the rubbish flown in the resort area, can’t swim
2. The resort lack of flexibility, if you want to go to KK downtown that you have to pay the boat fees each way per person, either they have empty space for the scheduled free shuttle which reserved for check in/check out. If you are the first time to visit KK, it is not the choice to stay in this resort for your whole trip, you cannot to go to the downtown or site seeing without the pay
