Ratings based on 185 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2023 on Hotels
by A verified traveler
Posted 11 Nov 2022
Beautiful hotel and view
by A verified traveler
Posted 8 Jun 2022
by A verified traveler
Positive and negative about crystal hill hotel
Posted 10 May 2022 on HotelsI've booked 2 days in crystal hill hotel. The first day the TV is not working the hotel towel is not clean as well. There were bugs and some insects in our room and the glasses they provide also not clean. The good point about this hotel is they provide water heater and a wonderful view from our balcony and the heater from our bathroom worked well for the first day.........The second day we actually frustrated and decided to move other place Caz in the morning 6am heater doesn't working and we forced to bath in cold water in the early morning. But we can stay there for the nature and the view. Overall the hotel gave a great experience.
by A verified traveler
Posted 2 May 2022
The view was superd! Rooms need to be improve. Require cafeteria will be a best solution, because its not near town to buy own food or anything.
by A verified traveler
Posted 26 Mar 2022
Good
by A verified traveler
Posted 10 Mar 2022 on Hotels
by A verified traveler
Posted 16 Feb 2022 on Hotels
by A verified traveler
5 Stars View with rundown facilities
Posted 9 May 2021 on HotelsOn 1st night, the first room was rundown. The bed was very bad condition like sleeping on the wire frame, toilet was not clean and without any toilet paper. 3 person checked in a 2xdouble bedroom, but only 2 towels and 2 soap provided. Dirty stain were everywhere on the curtain, bed sheets and wall. Bugs and big fat mosquito is full and biting my kids (at 4am, I had kills more than 15 of them).
On 2nd day, asking for change room however was rejected at once due to we already checked in on the room, cannot be changed. After much discussion, finally they changed us to next room which is much better in condition. Self prepared mosquito repellence and expected same soap quantity. Can sleep better.
Despite of the room condition, the view is outstanding 5 stars. You have180 degree view of Mount Kinabalu and Kundasang town.
by A verified traveler
Posted 16 Jul 2020 on Hotels
View is perfect. but i will not recommend this place if it is for comfort. The house keeping didnt change the bed sheet. They use back the ones customer use before. Room is not like in the picture i saw. Shower also broken. condition 5/10. if u stay for the view definitely recommended
