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Iron/ironing board, rollaway beds, free WiFi
Iron/ironing board, rollaway beds, free WiFi
Iron/ironing board, rollaway beds, free WiFi
Iron/ironing board, rollaway beds, free WiFi

Guest reviews

167 reviews
Guests rated this property 2.5/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Restaurant
Breakfast Available
Business Services
Laundry

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationKundasang War Memorial8 min drive
Popular LocationSosodikon Hill Kundasang9 min drive
Popular LocationDesa Cattle Dairy Farm24 min drive

Choose dates to view prices

  • Standard Room

    Room amenities

    • 24 sq m
    • Mountain view
    • Sleeps 5
    • 2 Twin Beds
    More detailsStandard Room
  • Superior Room

    Room amenities

    • 24 sq m
    • Mountain view
    • Sleeps 5
    • 1 Queen Bed and 1 Twin Bed
    More detailsSuperior Room
  • Deluxe Room

    Room amenities

    • 24 sq m
    • Mountain view
    • Sleeps 6
    • 2 Queen Beds
    More detailsDeluxe Room
  • Panoramic Room (Honeymoon)

    Room amenities

    • 24 sq m
    • Mountain view
    • Sleeps 5
    • 1 King Bed
    More detailsPanoramic Room (Honeymoon)

About this area

Ranau

Crystal Hill R is located in Kundasang. Kundasang War Memorial and Mount Kinabalu Park Entrance are local landmarks, and some of the area's attractions include Arnab Village and Kokob Rafflesia Conservation Garden.

Visit our Ranau travel guide
Map
Popular Location

What's nearby

  • Kundasang War Memorial - 8 min drive
  • Sosodikon Hill Kundasang - 9 min drive
  • Mount Kinabalu Park Entrance - 15 min drive
  • Arnab Village - 23 min drive
  • Desa Cattle Dairy Farm - 24 min drive

Restaurants

  • Where to eat
  • Crystal Cafe – Café offering Malaysian cuisine. Serves breakfast, lunch and dinner daily.

About this property

Crystal Hill R

3-star lodge with restaurant and business centre
A restaurant, a business centre and concierge services are available at this lodge. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 32 rooms offer free WiFi, balconies and flat-screen TVs with satellite channels. Room service (during limited hours), coffee/tea makers and showers are among the other amenities available to guests.
Crystal Hill R offers 32 forms of accommodation with coffee/tea makers and free toiletries. Rooms open to balconies. 18-inch Flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Kundasang lodge provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10 AM: MYR 12.90 for adults and MYR 12.90 for children
  • 1 restaurant
  • Room service available

Things to do

  • Billiards/pool table

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Free newspapers in reception
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Malay

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility

Room amenities

Bedroom

  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shower

Entertainment

  • 18-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available.
Cots (infant beds) are not available

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: MYR 12.90 for adults and MYR 12.90 for children (approximately)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash for all on-site payments
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines

Frequently asked questions

Can I cancel my reservation for free at Crystal Hill R and receive a full refund?
Yes, Crystal Hill R offers free cancellation on select room rates, because flexibility matters! Please refer to Crystal Hill R cancellation policy on our site for more details about any exclusions or requirements.
Is this lodge pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this lodge?
Check-in begins at 2 PM.
What time is check-out at Crystal Hill R?
Checkout is at 11 AM.
Does Crystal Hill R provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this property located?
Situated in Kundasang, this lodge is 1.2 mi (2 km) from Kundasang War Memorial and 2.9 mi (4.6 km) from Mount Kinabalu National Park. Desa Cattle Dairy Farm and Sosodikon Hill Kundasang are also within 6 miles (10 km).

Guest reviews

Overall score and ratings for Crystal Hill R

2.8
Guest rating
167 reviews
5 - Excellent
13
4 - Good
40
3 - Okay
50
2 - Mediocre
32
1 - Poor
32
2.5
Cleanliness
3.0
Service and Staff
2.5
Amenities
2.5
Property condition
1.0 out of 5 Terrible
  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

THE ROOM IS a) FILTHY, DIRTY & SMELLY. b) ALL BATHROOMS MOULDY, DAMAGED & FAULTY SHOWER, CRACKED TILES MAY CUT & INJURE PEOPLE c) CROCKROACHES IN ROOMS d) SPIDERS & COBWEBS IN ALL OF THE BOTTOM OF DRESSIMG TABLES, WALLS, EVEN ON FRONT DOOR e) DIRTY, MOULDY & STAINED LINEN, BEDSHEETS, BEDSHEET COVER & PILLOW CASES f) BADLY MAINTAINED WITH DETACHED SKIN OF DRESSING TABLES & WARDROPE WITH SHARP EDGES WHICH MAY INJURE PEOPLE. g) PICTURES OF MISSING SOFA, POTS, TABKE LAMPS AS SHOWN IN BOOKING WEBSITE. h) WE WERE VERY BADLY SHAKEN, SHOCKES & DID NOT SLEPT WELL WITH THESE TERRIBLE CONDITIONS.

Stayed 1 night in Feb 2020
4.0 out of 5 Good

    The morning view was fantastic. I really like the location of Crystal Hill.

    Stayed 1 night in Feb 2020
    1.0 out of 5 Terrible
    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Most horrible stay

    This is the most horrible stay so far in my life. the washroom was dirty, moldy; the curtain and the sofa cushion were also moldy. The room was stuffy, no fan was provided, with the windows open, it would be too cold. No slippers were provided in the wet toilet, shower head was not functioning well. We ordered breakfast to be available at 7a.m. as we need to rush for the hike, it didn't arrive till 7:15a.m.

    Stayed 1 night in Jan 2020
    3.0 out of 5 Okay
    • Liked: Staff & service, room comfort

    Stayed 1 night in Dec 2019
    3.0 out of 5 Okay
    • Disliked: Cleanliness, room comfort

    Stayed 1 night in Dec 2019