Ratings based on 337 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2024
It is kind of inconvience for the stay as the area is huge, you need travel from one place to another just to get into your room. BUT you will surprise to see there is private steam room or jaccuzi in your master bedroom, which is first of it kind compare with other hotel suite. BUT then i am VERY unhappy with how they spam us with their never end whatsapp message. which they have NO RIGHTS to contact us in such way. Our phone number for sure has been abused. There is lot of other way to communicate with customer, but kindly ask for permission before you choose to do that, keep sending us repeated msg or even promoting your SPA with diffirent number does not help us felt we get spammed by the hotel. But staff are helpful here, sadly maybe the way how their management choose to operate included sending us all those unwanted message is questionable, kindly review. This is the first hotel that doing such, even AFTER we inform them please do NOT bothering us anymore but they STILL doing it.
Comment from Hotel Management
9 Feb 2024 by Haikal, Hotel Management
Dear Mr Liew, Thank you for your feedback. We apologize for any inconvenience caused by the size of the property and the unwarranted messages. We take your concerns seriously and will review our communication methods to ensure a more pleasant experience for our guests.
by A verified traveler
Posted 1 Jan 2024
The hotel is old and requires an upgrade. I stayed at the beach front villa, it has a nice view though.
Comment from Hotel Management
29 Feb 2024 by Haikal, Hotel Management
Thank you for your honest review of your recent stay at our resort. We're glad you enjoyed the scenic view from our beachfront villa. While we understand your concerns about the hotel's age, please be assured that we are actively working on upgrades to enhance your future experiences. Your specific insights would be valuable to us in this process.Despite these concerns, we hope you found some enjoyable aspects during your stay. We'd love another opportunity to host you in the future and showcase the improvements we're making.Thank you for choosing our resort. We look forward to welcoming you back.
by A verified traveler
Posted 29 Dec 2023
Things I did not like during my entire stay:
It was too much out of the way so no grab was available on regular rates;
Not too many options available for food;
No wifi availability;
Lights did not work in the pool, so couldn't use it at night.
by A verified traveler
Posted 5 Oct 2023
Our stay was pleasant. The rooms were pretty and the views were amazing. Some things around need fixing and maintenance is due for so many things. However the staff and service were excellent.
Comment from Hotel Management
8 Oct 2023 by Bella, Hotel Management
Dear Marie,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Borneo Beach Villas!
by A verified traveler
Posted 1 Sep 2023 on Hotels
Comment from Hotel Management
2 Sep 2023 by Bella, Hotel Management
Dear hossin, We are glad you're enjoying and having a pleasant stay with us. Also, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!
by A verified traveler
Posted 21 Aug 2023 on Hotels
Comment from Hotel Management
2 Sep 2023 by Bella, Hotel Management
Dear hossin, We are glad you're enjoying and having a pleasant stay with us. Also, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!
by A verified traveler
Posted 7 Jul 2023 on Hotels
Stayed here a few years ago. This time around apart from the cafe, the villas are barely maintained especially the exterior roofs, walls and ceilings.
Comment from Hotel Management
19 Jul 2023 by Bella, Hotel Management
Dear Md Zulkarnain, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Look forward to welcoming you back to stay as our guest here
by A verified traveler
이용 후기
Posted 10 Apr 2023 on Hotels정말 모든 것이 느리고 불친절 하였으며, 택시 불러달라고 한 갓도 시간을 틀려서 곤락하게 만들었고, 조식도 맛이 없고 방 바닥 청소가 잘 안되어 있어 발바닥이 금방 더러워지고 세면대 변기 등 뭉이 잘 내려가지 않아 너무 뷸편하였삽니다. 프론트 메니저는 시종일관 불친절로 대응 했고 경관과 경치는 좋은 것과 반대로 마음 편안히 지내러 갔던 곳에서 마음 불편하게 있다가 왔습니다.
Comment from Hotel Management
14 Apr 2023 by Bella, Hotel Management
Dear Lee Sungjin, thank you for the review. We apologize for the inconvenience caused to you during your stay. We will bring this review to upgrade our facilities and to serve you better on your next visit. A courtesy call is done every evening after guest check-in, should there be any problem with the guest’s stay, our reception will try to solve it. We hope to see you again!
by A verified traveler
Posted 18 Mar 2023
Lovely idyllic setting, perfect for a relaxing break from the hustle and bustle of the city. This was our second visit to this resort and I would not hesitate to come back again. Hopefully the SeaView cafe will be open then as this was a big favourite with my family. Highly recommended.
Comment from Hotel Management
20 Mar 2023 by Bella, Hotel Management
Dear Gavin, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the review and compliments towards our staff. We hope to see you again and give you a more enjoyable stay with us. Take care !!
by A verified traveler
Posted 10 Mar 2023 on Hotels
Comment from Hotel Management
15 Mar 2023 by Bella, Hotel Management
Dear Rosman, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!
