Ratings based on 515 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Spacious, peaceful and clean property. Downside is one of the room aircon giving out hot air only. Need to do servicing on it.
by A verified traveler
Posted 29 Nov 2023
by A verified traveler from Ooltewah
Posted 4 Jul 2023
Great value for the price. Quiet resort w a bunch of nice pools and walking areas
by A verified traveler
Noisy aircon and ongoing construction.
Posted 10 Jun 2023 on HotelsI booked a 3 bedroom apartment. Aircon in 2 out 3 bedrooms are extremely noisy. Sounds like lorry parked with engine on next to your bed. Really disturbing to our sleep. I was half contemplating of getting an ear plug the next day to help me sleep. Decided to off the aircon and bear with the rising temp in the middle of the night to get some sleep. The aircon needs to be replaced if Pulai Spring wants to attract people to book the place. King bed is not pocketed spring so be prepared for “earthquake” shake when your partner toss and turn while sleeping at night. A whole construction is happening right in front of the pool. Terrible view to feel relax unless one is keen to walk to the other side of the resort building which has better landscape pool with reasonable view. Buffet breakfast has a reasonable spread. I will not book again for sure until the aircon is fixed and the construction is completed. Staff were friendly and helpful in general.
by A verified traveler
Pleasant stay
Posted 6 Dec 2022 on HotelsThe stay was amazing. Check in was super fast. The front desk had all the things prepared beforehand and was just waiting for my appearance. Thats how efficient it was this time round. Banquet staff were also very helpful and friendly. They attended to my needs promptly. All the staff in fact made everyone feel welcome by the usual greetings. I got to say that they serve one of the nicest sambal for nasi lemak. They deserve an award for that. My whole family including the kids truly enjoyed our stay. Thank you. Will definitely return.
by A verified traveler
Posted 29 Nov 2022
by A verified traveler
Posted 22 Nov 2022 on Hotels
by A verified traveler
Posted 21 Oct 2022 on Wotif
by A verified traveler
Posted 18 Sep 2022 on Hotels
by A verified traveler
Good service but old furnitures, poor cleaniness
Posted 18 Jun 2022 on HotelsThe check in was fast as there was no queue. Hotel staffs were friendly and prompt. However, the hotel furnitures need a change, old and musty. Cleanliness was poor, moulds were spotted on basins. Thick layer of dust were spotted on top of sliding doors and some furniture surfaces.
