- Liked: Cleanliness, staff & service, room comfort
The place is secluded and peaceful. However the Wi-Fi as per other review is very bad. The hotel room is not maintain well.
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Anugraha Boutique Hotel is located in Johor Bahru. Paradigm Mall Johor Bahru and Sutera Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Danga Bay. Legoland Malaysia and Sanrio Hello Kitty Town are also worth visiting.
Guests like it for
The place is secluded and peaceful. However the Wi-Fi as per other review is very bad. The hotel room is not maintain well.
The room door entrance card system was broken. 2 time. Though I call to reception, I wait over 30min outside of room until maintenance guy to come. I called 3 time to reception to come earlier, but reception lady never apology, and keep saying just wait. I think the hot water tank is small, so hot water immediately finish.
Initially upon reaching reception, the staff mentioned that our booking has been transferred to Cinta Ayu apartment (Anugraha Boutique sister hotel which is an apartment style), without our consultation. We didn’t book Cinta Ayu as we’ve stayed there before and have made a booking at Anugraha instead. Only upon our insistence, did the staff eventually give us keys to the two rooms at Anugraha which we booked for. The hotel was hosting an Auto show & another event hence the carpark lots were all full, leaving us to park alongside the road leading to our hotel. Otherwise the room was spacious, comfortable and clean.
took a while to get to the hotel, at first, it was the gps issue saying that the resort is somewhere else, like 20mins or so away from the original destination (i went to google map and that's where I went wrong). I called the resort and the staffs were very polite. Security at the main gate was welcoming and even brought us all the way from entrance -> to registration -> final resort place and room. However, there's something wrong with the door system of our room, so after waiting for about 10mins or so, we were greeted by another hotel staff to help with the door system. After trying out for another 3 mins or so, they had us upgraded to a larger room, and even extended our late check-out (after 12pm) with no extra charges. Did I mention, we came to this vicinity at like 4~5am in the morning, and they still gladly greeted us and help out with everything possible.
Pros: friendly and helpful staffs, all of them
Cons: i think overall its quite pleasing =)
Location: golfs and outdoor activities are all within its premises, so its a really great place to for family activities, even on short weekends
Tv has limited channel and worst, it do not telecast any world cup matches. Spray holder came off! Plus point has a good nite as no children running around.