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From the minute we checked in, to the time we checked out, the customer service was incredible. Our room was upgraded for no reason. The desk help of activities, Nate was amazing. He loves his job and it shows. He suggested some affordable activities that were entirely in our budget. Great hotel, ...
Comfortable room but no kitchenette. Very good location and close to everything we liked to do. The staff was friendly except for the man with the coconut looking head who was not nice! The biggest negative was the parking. We did not expect to pay for parking, and at $30 a day, that added up.
Staff very friendly. Room was ok but airconditioner fan very noisy, also lots of traffic noise! Beds were good and linen looked very clean and ironed, which I can’t say for a lot of BW Hotels in Canada!!! Overall great overnight hotel to stay in but would not come here on a vacation!
Everything was great. The only issue we had was with the game console in room 803. It wasn't working but it was our last night so we didn't worry too much about it. Thanks Hotel Renew! We had a blast in Hawaii!
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