Ratings based on 407 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jan 2024
I am amazed by the excellent customer experience provided during my stay at the upper house. The environment is both luxury and elegant. It is no doubt the premise will be my first choice when I stay in Hong Kong again.
Comment from Hotel Management
6 Feb 2024 by Edward Tang/ Director of Guest Experience, Hotel Management
Dear Wilson,Thank you so much for sharing your wonderful feedback.We are thrilled to know you have such a great time in our house.We very much look forward to welcoming you back to our house soon.
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 28 Dec 2023 on Orbitz
Our room was beautiful and very comfortable. The views were amazing. Very conveniently located, and the service was impeccable. We will definitely stay here again.
Comment from Hotel Management
6 Jan 2024 by Edward Tang/ Director of Guest Experience, Hotel Management
Dear Susan,Thank you very much for sharing your feedback with us.We are thrilled to know you have a wonderful time in our house and hope to welcome you again soon.
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 13 Dec 2023
Despite the small lobby, the room met our expectations with its spaciousness and coziness. The service was truly exceptional, with friendly and accommodating staff.
Unfortunately, my fiancée experienced minor food poisoning during our stay. The staff acted professionally by assisting with calling the ambulance and went above and beyond, providing water and cookies for our ER visit.
The attention to detail throughout our stay was impressive, contributing to an overall splendid experience.
A special shout-out goes to Eddie, the experience manager, whose efforts significantly enhanced our stay and made it thoroughly enjoyable. We appreciate the dedication and care demonstrated by the entire staff and will definitely return when we visit Hong Kong again.
Comment from Hotel Management
22 Dec 2023 by Edward Tang/ Director of Guest Experience, Hotel Management
Dear Haolan,Thank you very much for staying with us.We are sorry to learn that your fiancee were not feeling well earlier but hope she has fully recovered now.Nevertheless, we appreciate your feedback especially to our team member.Thank you again for your support and look forward to welcoming you back again soon.
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Posted 9 Nov 2023 on Hotels
by A verified traveler
Posted 21 Oct 2023
Love the property! Would definitely going back.
by A verified traveler
Posted 29 Sep 2023 on Hotels
