Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
Pool area is great. Staff are very friendly- room upgrade and birthday cake for husband! Rooms are so quiet and bed is huge!
Comment from Hotel Management
2 Apr 2024 by Alex, Hotel Management
Dear Yvonne, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. It is our mission to always exceed guest's expectations in our MIRA way and very rewarding to know our team of MIRAcle-Makers has extended our warmest hospitality, especially in such a special occasion with your beloved one. Thanks for highlighting our award-winning MiraSpa with a stunningly-lit infinity pool is certainly the perfect haven for tranquility to recharge and rejuvenate. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
by A verified traveler from Lexington
Posted 31 Mar 2024
I really like the Mira, it's one of my go-to hotels in Kowloon. This time was the first time i booked it through Expedia, and I was treated like a second-class guest. I requested a room closer to elevator, ended up far away. Hotel charges were not charged to the room, I had to pay on the spot. The room and the amenities were as good as usual, but my treatment seemed to reflect the booking type.
Comment from Hotel Management
2 Apr 2024 by Alex, Hotel Management
Dear Paul, Thank you for your loyal patronage and continuous support to The Mira Hong Kong, as well as sharing your stay experiences which it helps us to improve, achieve and maintain the high level of service that we are known for. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. We are sorry to hear that your room preference wasn't fulfilled in your previous visit as our team member failed to retrieve your profile and history when located your reservation which is important to personalize your stay which I profoundly apologized. It has been immediately shared to our Guest Experience & Loyalty Team to review for improvement in order to bring it back up to the high level of standard that we are known for and we appreciate if you could contact us directly next time so that our team could ensure your preferences to be delivered to provide a seamless and hassle-free experience during your next visit. Once again, your feedback is important for us which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
by A verified traveler
Posted 28 Mar 2024
Excellent stay. Everyone was courteous throughout our stay. Room was clean. Hotel was in a great spot. Walkable to surrounding areas
Comment from Hotel Management
2 Apr 2024 by Alex, Hotel Management
Dear Vanessajane, Thank you for staying at The Mira Hong Kong and for sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. We are pleased to learn that you enjoyed our hotel's prime location as we are indeed centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, The Mira Hong Kong, easily connects to all parts of the vibrant metropolis helping business travelers and wanderlust explorers get the most out of Asia’s World City. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Alex, Hotel Management
Dear David, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
by A verified traveler
Posted 4 Mar 2024
Even as a gold expédia i didn’t receive an upgrade. I even asked for it but it looks like they weren’t aware of such a thing. And they said hotel too busy
Comment from Hotel Management
5 Mar 2024 by Alex, Hotel Management
Dear Kwong Shin Michael,Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time.The hotel will provide members with the privileges such as room upgrade depending on the situation and availability but unfortunately we couldn't provide you of such during your recent stay with us which we profoundly apologize.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
by A verified traveler
Posted 3 Mar 2024
The room is clean but the wardobe is a little bit old. And the lighting is not enough.
Comment from Hotel Management
5 Mar 2024 by Alex, Hotel Management
Dear Mei Yin, Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time.Please rest assured that the hotel has embarked on a room maintenance program since last summer and it is currently in progress to upkeep our rooms and facilities.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Alex, Hotel Management
Dear Jintana, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
by A verified traveler
Posted 29 Feb 2024
The very step we took into this hotel, we were overwhelmed by its fragrance I believe was exuded by a robot roaming around. You thinks these days some people may be allergic or annoyed by this fragrance and this hotel should not have that. Room was a bit antiquated as it is evident by yellowish stains here and there. The good points are comfortable bed, strong shower, plenty of hygienic items. Swimming pool temperature is kept decently warm, an excellent jacuzzi and sauna. Pool facility is the reason I pick this hotel. Next vacation I probably would pick Cordis hotel in Mong Kok area!
Comment from Hotel Management
1 Mar 2024 by Alex, Hotel Management
Dear Yvon,Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences which it helps us to improve, achieve and maintain the high level of service that we are known for.As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests so the hotel has embarked on a room maintenance program since summer and it is currently in progress to upkeep our rooms and facilities.Thanks for highlighting our award-winning MiraSpa with a stunningly-lit infinity pool is certainly the perfect haven for tranquility to recharge and rejuvenate. Once again, your feedback is important for us to personalize your stay or visit in the future which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best Regards, Alexander Wassermann Head, Hotels & Seviced Apartments #themirahotel
by A verified traveler from Peoria
Posted 23 Feb 2024
Love the mirrored hallways.
Comment from Hotel Management
28 Feb 2024 by Alex, Hotel Management
Dear Michael, Thank you for staying at The Mira Hong Kong and sharing your wonderful review. It is absolutely a pleasure to know that we managed to provide an excellent stay in every aspect and that we did not disappoint you. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests. Please come & visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
2 Apr 2024 by Alex, Hotel Management
Dear Fung Ying, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel
