Ratings based on 970 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
I stayed at the Regal Kowloon maybe 10 years ago. I remember on checking in my room had a nice view out to the sea. I don't recall much else of the room but having stayed in many hotels that is probably a plus meaning it was clean, tidy, fresh etc.
I booked again this time as our usual hotel was a bit pricey so given my previous visit it was a safe option.
I went on the trip with a work customer and our rooms were on the same floor. On walking in the room it felt cold, uninviting. I immediately got a text from my customer who said "how is your room" - my reply was "grim".
The wallpaper was peeling and marked in places, the resealed silicon in the bathroom and shelves had black mould and was dusty in the corners - it looked grimy and dirty. As my work customer put it - he felt he would be dirtier AFTER a shower - I had to agree. We took photos, didn't unpack and went down to reception, Speaking to a guy in the lift who had stayed here 15 years and said his room was "okay but dated"
We spoke to reception and showed them the photos. They went away and came back with a room upgrade each to a suite.
These featured the same decor and "retro" styling and probably only benefitted from being a bit tidier by the fact as a premium room, it had less traffic.
If the first room was a 2/10, this mustered a 6.
No hand towels, safe too small for a laptop, staff not even holding doors when exiting with luggage etc. etc.
There's more but I have run out of characters! Won't go again.
by A verified traveler from Kowloon
Posted 4 Apr 2024
High accessibility
Comment from Hotel Management
5 Apr 2024 by Regal Kowloon Hotel, Hotel Management
Dear Ka Ho,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. Glad to know that you enjoyed our location.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
2 Apr 2024 by Regal Kowloon Hotel, Hotel Management
Dear Wen Zhen,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. The hotel has continuously carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Regal Kowloon Hotel, Hotel Management
Dear Orathip,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We take note your enjoyment of the hotel.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel
by A verified traveler
Posted 4 Mar 2024
We had another wonderful visit to Regal Kowloon. The hotel has maintained it's quality despite the post COVID challenges.
Staff were very helpful and we especially appreciate the service received from Denis.
See you next visit.
Comment from Hotel Management
5 Mar 2024 by Regal Kowloon Hotel, Hotel Management
Dear Yik-Ching,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. Glad to hear your positive comments. We appreciate you mentioning the friendly service, this will certainly help to motivate our associates to continue delivering great service. Your kind words to Dennis is much appreciated.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel
by A verified traveler from Avon
Posted 1 Mar 2024
Comment from Hotel Management
2 Mar 2024 by Regal Kowloon Hotel, Hotel Management
Dear Belle,Thank you for your review. We will drive for continuous improvements. We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.We will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services. Sorry for any inconvenience caused.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel
by A verified traveler from Walnut
Posted 25 Feb 2024
Location
Comment from Hotel Management
26 Feb 2024 by Regal Kowloon Hotel, Hotel Management
Dear Sin Mei,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Regal Kowloon Hotel, Hotel Management
Dear Guest,Thank you for staying at Regal Kowloon Hotel and having the time to share your valuable review with us. We are disappointed to see that we did not fulfill your expectations during your recent visit.We truly appreciate if we could have a chance to discuss more about your previous stay with you personally. You may feel free to contact our hotel official email address so we could have a chance to reach out to you. We hope to see you back when you are next in Hong Kong.With best regards,Regal Kowloon Hotel
by A verified traveler from Walnut
Posted 24 Jan 2024
the house keeping is not changing bed sheets even it's dirty
Comment from Hotel Management
27 Jan 2024 by Regal Kowloon Hotel, Hotel Management
Daer Sin Mei,Thank you for your review, it is truly appreciated. Your review is well noted and we will drive for continuous improvement. I have immediately reported the matters you raised to the relevant department heads, and will strengthen guest room cleaning and supervision of the team in order to continuously improve service quality. I'm very sorry for any inconvenience caused to you.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel
by A verified traveler
Posted 11 Jan 2024
When I initially checked into this hotel, the ‘non-smoking’ executive room provided couldn’t have smelt stronger of smoke if it tried. Returning to reception, I was reallocated a family room on the 10th floor (1013) which didn’t smell of smoke but this time of mould. Given it was midnight and I’ve worked in hospitality too long to lambast the front desk team for the failings of management and the hotel owners, I stuck it out but the mould in the bathroom was clearly visible and simply down to extremely poor housekeeping standards.
Overall, the property is about 10 years overdue a major refurbishment and the majority of staff I encountered during my stay were quite cold. Upon my departure, no feedback was requested and the only interaction I received from the receptionist was “good to go”.
I stayed in this property as it was one of the only hotels available near 11pm when my other hotel booking fell through. I now understand why and sadly I would not recommend it to others.
Comment from Hotel Management
12 Jan 2024 by Regal Kowloon Hotel, Hotel Management
Dear GuestThank you for staying and choosing our hotel. Your review is well noted and we will drive for continuous improvement. We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.We will strengthen guest room cleaning, maintenance and team supervision in order to continuously improve service quality.And also strengthen staff service training to provide guests with more satisfactory hotel services.Besides, our hotel has contiuously carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment.I am deeply sorry for any inconvenience caused during your stay.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel
