Ratings based on 10 Verified Reviews
1.9 Room cleanliness
2.1 Service & staff
2.0 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jul 2019 on Hotels
Below average, noisy in the nights.
by A verified traveler
Gg
Posted 1 Jun 2019 on HotelsSo good as amnesties are all convenient
by A verified traveler
Posted 5 Mar 2019 on Hotels
Address in confirmation letter is in 7th flr but in 7th flr it was stated all guest proceed to 5th flr.. Should give noticed prior to guest arrival and our accomodation was transferred in 15 flr. We are 3 guests and yet prepared towel is only 1 PC on our 1st stay. The following day they make it 2 PCs.
by A verified traveler
Posted 19 Nov 2018
by A verified traveler
Posted 13 May 2019 on Hotels
Wrong location for check in from beginning. Waste a lot of time. Feeling not safe someone tried to open yr room door.
by A verified traveler
Uncomfort memories in Hong Kong.
Posted 4 May 2019 on Hotels종업원들이 꽤 무례하고
Employers were quite so rude
요금을 더 받았으면 돌려주어야 하나, 이리저리 피하면서 퇴실때까지 결국 돌려주지 않았으며
They received over-payment by their mistakes, they should pay back the money which was received but, they didn't.
방에 바퀴벌레들이 돌아다니는 등 청결상태도 좋지 못함
There were bugs including ratches in the room.
by A verified traveler
Posted 4 Apr 2019 on Hotels
by A verified traveler
Posted 2 Mar 2019
前の宿泊者の毛髪が残っているなど清掃に難あり。複数のホステルのチェックインをまとめて1箇所で行っているので、チェックインの場所は要確認です。
by A verified traveler
Horrível
Posted 22 Oct 2018 on HotelsFoi horrível, pessoal mal educado, banheiro ruim na verdade tudo ruim, caro e péssimo
Comment from Hotel Management
30 Oct 2018 by Management Team, Hotel Management
We are extremely alarmed by your statement regarding being unhappy during your stay with us, we take these situations very seriously indeed. I would appreciate it, if you could contact us directly with your room number so that we can investigate this immediately. We have not had any negative record of such an event for some time we assuumed this is your first time in Hong Kong which so happenes to be one most expensive real estate in the world If we could remember you booked for double bed which is bed for two person but believed experting a two separate bed which have on the allotment which you couldve chosen but you opted for doublebed instead and you even decided to cancel but realized is non refundable so the property upgrade you with a little extra charge at very peak season (exhibitons and october fairs ), but as always with you can never be too careful.We appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during your next stay, to ensure that we leave you feeling happy and relaxed. Please do contact us so that we can make you feel better regarding your stay with us in the future .The team here at [Carlton Group of Hostels Marco Polo, Garden and Lucky Hostel] is concern to hear such feedback, and we’re privileged to be one of the Hostels [Carlton, Marco Polo, Lucky and Garden] in Hong Kong. We are the new management of the above properties and our ultimate goals is to make your stay more enjoyable , Next time you’re here, you should stay in our Hostel for more hospitable and friendly and very helpful environment ” “We hope to see you again soon, and kindly recommend a friend!”
by A verified traveler from HK
싼 맛에...
Posted 28 Aug 2018
Pros: 침사추이 한가운데 위치
Cons: 에어컨은 좀...전기세도 싼데...
Location: 침사추이
침사추이 청킹 맨션에 위치한,
싼맛에 가는 숙소.
에어컨 없습니다.
선풍기로는 조금 힘든 날이 있을듯...
Comment from Hotel Management
29 Dec 2018 by GM, Hotel Management
Thank you very much for leaving a review, the team here at [Carlton Group of Hostels] is thrilled to hear such good feedback from you, and we’re privileged to be one of the Hostels [Carlton, Marco Polo, Lucky and Garden] in Hong Kong to host you . Did you know we are the new management of the above properties and our ultimate goals is to make your stay with us more enjoyable , Next time you’re here, we will love to have you stay in our Hostel for more hospitable and friendly and very helpful environment ” “We hope to see you again soon, and please recommend our hotel to your friends whenever they're travelling to Hong Kong!
