Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hong Kong
Posted 31 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Steven Lo, Hotel Management
Dear Max,Thank you very much for your rating on our hotel, JW Marriott Hotel Hong Kong. We appreciate your support and look forward to serving you again.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler from Heshan city
Posted 27 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Steven Lo, Hotel Management
Dear Valued Guest,Thank you very much for staying at JW Marriott Hotel Hong Kong! We are delighted to receive a positive rating from you. We look forward to the pleasure of seeing you again. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler from Burlingame
Posted 12 Mar 2024
Some parts of building getting old but on the whole well maintained. Staff is well trained & very polite!
Comment from Hotel Management
13 Mar 2024 by Steven Lo, Hotel Management
Dear Jannie Mui-Fong,Thank you very much for staying at JW Marriott Hotel Hong Kong! We are glad to hear the feedback from you because you as well as your comment are very important to us.It is thankful to receive your recognition on our service. We will keep up our good job and hope to see you again soon. Thank you very much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Steven Lo, Hotel Management
Dear Yves,Thank you so much for your positive comment on our hotel, JW Marriott Hotel Hong Kong. We would keep up our good job. Hope we can see you again and your support is really appreciated. Thank you very much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler from Douglaston
Posted 19 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Steven Lo, Hotel Management
Dear Yurong,Thank you very much for staying at JW Marriott Hotel Hong Kong. We appreciate your time of sharing your stay. We are disappointed to hear that your experience did not meet your expectation. I will do our best to improve ourselves if you would let us know more. I hope you could have another opportunity to show you our genuine hospitality. Please take care and wish you all the best.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 5 Feb 2024
Yeah this is a hard sell. Everything is a little old. Check in lady was subpar, it was very rushed like we were in a hostel. Shower is ancient. There are far better options for cheaper than this.
Had a much more comfortable stay at hyatt centric. We chose this one for 2 nights because we had little time and wanted to be closer but because we are actually not that close to admiralty station on JW marriott it ends up being mostly the same commute to central as from hyatt centric since that one is infront of the station. Not to mention it was nearly half the price. Not happy with this one. Only stay here if your main concern is to spend all day at pacific place.
Comment from Hotel Management
6 Feb 2024 by Steven Lo, Hotel Management
Dear Sergio,Thank you very much for staying at JW Marriott Hotel Hong Kong and your time of sharing a review.We are truly sorry to hear that we did not meet your expectation. We will look into your feedback seriously and hope there is another opportunity of showing you our genuine hospitality. Thank you very much for your kind support and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 1 Feb 2024
Hood
Comment from Hotel Management
3 Feb 2024 by Steven Lo, Hotel Management
Dear Curtis,It is our pleasure to have you stay at JW Marriott Hotel Hong Kong. We hope to welcome you back in the near future. Wish you a lovely evening!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 31 Jan 2024
It is very convenient for transportation. The hotel is link to a big shopping centre which has metro station as well.
Comment from Hotel Management
3 Feb 2024 by Steven Lo, Hotel Management
Dear Yueqin,Thank you so much for your review about our hotel, JW Marriott Hotel Hong Kong. We are located conveniently and is connecting with a big shopping mall Pacific Place and MTR Admiralty Station. We look forward to the pleasure of serving you again. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 27 Jan 2024
Very nice hotel with the wonderful people
Comment from Hotel Management
3 Feb 2024 by Steven Lo, Hotel Management
Dear randall,Thank you very much for staying at JW Marriott Hotel Hong Kong! We truly appreciate your feedback and rating. We are delighted to hear that you had a wonderful stay and appreciate our hospitality. We will keep up our good job and hope to see you again!Best regards,Steven LoSenior Manager, Quality ComplianceJW Marriott Hotel Hong Kong
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Steven Lo, Hotel Management
Dear Julian,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your support and the rating of 10, and we are delighted to hear that you had a wonderful stay with us. We look forward to the pleasure of serving you again. Thank you very much for your kindness and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong
