Ratings based on 999 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2022
by A verified traveler
Posted 5 Apr 2021
by A verified traveler
Professional Service Recovery
Posted 28 Mar 2021 on HotelsExtra credit to Duty Manager Nicole for the arrangement of room change due to the endless spitting noise from an unbehave neighbour in early morning , highly appreciated for the service recovery. This is what I would have done as an ex 5-star hotel FO colleague.
by A verified traveler
Posted 26 Mar 2021 on Hotels
Comment from Hotel Management
9 Apr 2021 by Bonnie, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 25 Mar 2021 on Hotels
Comment from Hotel Management
26 Mar 2021 by Bonnie, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 20 Mar 2021 on Hotels
Comment from Hotel Management
22 Mar 2021 by Bonnie, Hotel Management
Thank you for the great review. We really appreciate the support.
by A verified traveler
Posted 14 Mar 2021 on Hotels
Comment from Hotel Management
15 Mar 2021 by Bonnie, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 1 Mar 2021 on Hotels
Comment from Hotel Management
2 Mar 2021 by Bonnie, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Nice stay on Valentine’s day!
Posted 16 Feb 2021 on HotelsFriendly and sincere check-in services as it’s a bit long queue on Valentine’s day, yet they apologized and make you feel very welcomed still, and automatically postponed our check-out time when we have waited for a bit long.
Clean room and user-friendly design. Spacious on our room type. Excellent sunset view especially in the bedroom!
Comment from Hotel Management
10 Mar 2021 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking time to post a review with the perfect rating which is very encouraging. I am glad to hear that you have enjoyed our service and room during your stay.
May we look forward to welcoming you back again in the near future.
Warm regards,
Bonnie Lau
General Manager
by A verified traveler
Unfair treat on staying at suite!
Posted 14 Feb 2021 on HotelsWe had stayed at the rooftop suite for two nights, everything was going quite well, the room is spacious and neat, the view is stunning, two toilets are very convenient. We had really enjoyed our stay until checking out. We have been told that we gotta leave 10 minutes for the housekeeper to check the room during the check-in. I think this was pretty strange since I already gave my credit card for guaranty.
When we check out, the receptionist asked us to sit at the sofa to wait until everything being checked. After waiting for 15 mins, I went and asked how long it gonna takes longer while I saw many people just checking out with handing the keys only. Another receptionist explained that they have to make sure guests who staying at suite do not leave any of their belongings, that’s why we had to wait until the room is fully inspected. I would say this is a very lousy explanation, they don’t bother to check the standard room but the suite only? Apparently, they wanna make sure nothing ‘valuables’ been taken from the suite.
This is the worst experience ever, paying more money for a suite for better relaxation but turn out treated as a theft, this is absolutely awful! As a matter of fact, your credit card is on their hands that could charge you anytime. This doesn’t make any sense.
Comment from Hotel Management
9 Mar 2021 by Bonnie, Hotel Management
Thank you for sharing your thoughts about your recent stay with us.
Your comments are well noted, we shared and discussed with concerned departments for further improvement.
The whole team looks forward to welcoming you back in the near future.
Warm regards,
Bonnie Lau
General Manager
