ibis Hong Kong Central And Sheung Wan Reviews

Dear Sabrina Yuen Mei,Thank you for taking the time to write to us. It is with deep regret to learn about the unpleasant experience you had recently. Please rest assured that cooking is prohibited in our guestrooms. The team has investigated the case and despite the absence of cooking as the source of the smell, it was unfortunate that you still experienced an unpleasant odor in the corridor. I apologise for any discomfort it caused during your stay. Please accept my apology for the dust in the room and the cleanliness of the bathroom. Our Housekeeping Manager does ongoing checks and inspections of the rooms to ensure our cleanliness standards, however I am sorry if you were let down on this occasion.Regarding the malfunctioned kettle, please do not hesitate to contact our staff for assistance or to change it for you during your stay. To comply with upcoming government regulations and as part of Accor’s sustainability commitment, please understand that amenities such as bottles of water, shower caps, sanitary bags, etc. are no longer placed in rooms, however we are pleased to offer additional amenities at your request. You are also suggested to refill your bottles at the water dispenser located on 5/F so as to reduce the use of single-use plastics.Taking this opportunity, we wish to also share with you that there are ongoing repair works in all our rooms to ensure that our standards are met. May I share with you that we do have a renovated room from August last year for our guests to consider. Namely “MyRoom by Jennifer: My Residence / Queen Room”, the 17 sqm cozy room features a tasteful blend of soothing colors and soft lighting. The well-equipped amenities include USB charging ports, a window-side table, large storage space and more will make you feel right at home. At ibis, our goal is to provide great service and comfortable accommodation at a competitively low price. As one of the hotels of a brand you like, I truly hope that we will have another chance of welcoming you back where you can witness the improvements we have made.Kind Regards,Jennifer SiuHotel Operations Manager

Dear Valley,Thank you for your positive feedback regarding our staff. We are delighted to hear that they were helpful and provided you with detailed information regarding transportation before your arrival. I have passed on your comments to the team as motivation for the staff who strive to provide excellent customer service and assist our guests in any way we can to ensure a pleasant stay.Thank you for your comments again. We look forward to welcoming you back and providing you with another amazing experience at ibis. Kind Regards,Jennifer SiuHotel Operations Manager