Ratings based on 962 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Scenic views with a stunning swimming pool.
However, the blackout curtains may not completely block out light. Guests who are sensitive to light and are light sleepers may want to bring their own eye masks.
Comment from Hotel Management
11 Apr 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler
Posted 23 Mar 2024
Spacious and well designed rooms, great views (huge windows) and buffet restaurant.
Comment from Hotel Management
2 Apr 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler
Posted 14 Mar 2024
Loved the stay. Was impressed with the room service's speed and efficiency. The room was in excellent condition and loved the view. The staff were all very friendly. Hope there can be more variety for breakfast spread.
Comment from Hotel Management
21 Mar 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler from Shinagawa
Posted 7 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler
Posted 12 Feb 2024
Overall a solid 5 star with friendly service, good gym, great large pool and close to mtr station. Our room had recently been refurbished as well and bed was super comfortable. Negatives: sauna was hot but the entire sauna/spa area very dated and rundon / bit dirty. Also there's nothing nearby, so not suitable for tourists, but we stayed there as we visited family in tai po.
Comment from Hotel Management
15 Feb 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler
Posted 3 Feb 2024
Good stay overall in the suburbs of HK. Very close to a MTR station. However, the cleaning crew mistook one of my bag and threw it away. Was compensated by the management for this incident.
Comment from Hotel Management
7 Feb 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler
Posted 1 Feb 2024
I have left my health necklace in my room and I note it one day after checked out.
I have called the reception of hotel & they claimed they have no record. I have left my contact to the hotel.
However, the hotel called me after 2 hours of my initial call & they said they found it.
It seems the housekeeping staff is not carrying for his/ her duty properly.
Comment from Hotel Management
7 Feb 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler
Posted 27 Jan 2024
The property is located at a very convenient location near the University MTR station and the bus station. The room is spacious with excellent service.
Comment from Hotel Management
1 Feb 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A verified traveler
Posted 16 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
