Ratings based on 998 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2023
I was locked inside the room as their door lock was malfunction after I put on the door knob latch at night.
Call housekeeping but they also could not open the knob. I had to wait till they called another guy for assistance. I think the hotel knew there was a problem as when I checked in late around 8pm, a guy came to the door to see if my room card worked or not. Anyway, this incident made me not too satisfied especially the morning I had an appointment to go to.
by A verified traveler from Latham
Posted 12 Aug 2023
The hotel situates at the prime location where is convenient for everything (dining, shopping, transportation etc.) Lovely outdoor swimming pool and gym.
May need another renovation in guest rooms.
Comment from Hotel Management
14 Aug 2023 by The Management, Harbour Plaza Metropolis, Hotel Management
Dear Guest,We are very lucky about our location and how accessible we are to many sights, so we are pleased that was ideal for you.Yours sincerely,The ManagementHarbour Plaza Metropolis
by A verified traveler
Posted 23 Jun 2023
We had a great stay at this hotel.
Comment from Hotel Management
23 Jun 2023 by The Management, Harbour Plaza Metropolis, Hotel Management
Dear Guest,Thank you for your 5* review!Yours sincerely,The ManagementHarbour Plaza Metropolis
by A verified traveler from Latham
Posted 31 May 2023
Locates at one of the most convenient location to go around HK, KLN and New Territory via public transport network ,(East Rail Line, West Rail Line and the Subway Line)
by A verified traveler
Posted 24 Feb 2023
Comment from Hotel Management
30 May 2023 by The Management, Harbour Plaza Metropolis, Hotel Management
Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementHarbour Plaza Metropolis
by A verified traveler
Posted 2 Dec 2022
pros:
good and quick service, friendly staff
comfortable room
well-equipped gym
cons:
a bedsheet has small black spots
sauna not open
Comment from Hotel Management
30 May 2023 by The Management, Harbour Plaza Metropolis, Hotel Management
Dear Guest,Thank you very much for your value feedback, as we really appreciate you took some time to share your opinion. We have noted your comments and will inform the team to improve our service for future occasions. Thank you for letting us know and look forward to welcome you back again.Yours sincerely,The ManagementHarbour Plaza Metropolis
by A verified traveler
Posted 3 Nov 2022
Need a bathtub
Comment from Hotel Management
30 May 2023 by The Management, Harbour Plaza Metropolis, Hotel Management
Dear Guest,Thank you for taking the time to leave constructive feedback on your stay with us.Yours sincerely,The ManagementHarbour Plaza Metropolis
by A verified traveler
Posted 18 Sep 2022
nice environment
Comment from Hotel Management
30 May 2023 by The Management, Harbour Plaza Metropolis, Hotel Management
Dear Guest,We strive to provide memorable experiences for our guests, and it is wonderful to hear that we succeeded.Yours sincerely,The ManagementHarbour Plaza Metropolis
by A verified traveler
Posted 2 Sep 2022 on Hotels
Comment from Hotel Management
30 May 2023 by The Management, Harbour Plaza Metropolis, Hotel Management
Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementHarbour Plaza Metropolis
by A verified traveler
Posted 26 Feb 2022
The front desk gave me a free upgrade, the view of the harbour was amazing. Would definitely recommend to my friend and come again
Comment from Hotel Management
30 May 2023 by The Management, Harbour Plaza Metropolis, Hotel Management
Dear Guest,We would like to thank you for your comments. Many of our future guests will benefit from hearing about the experience of past guests in our hotel.Yours sincerely,The ManagementHarbour Plaza Metropolis