Ratings based on 992 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Issaquah
Posted 15 Apr 2024
The hotel is dated. Though, acceptable cleanliness but if hotel amenities is big on your list, I would not choose to stay here. The hotel is pretty far from Wan Chai MTR station. You can catch bus 10 in front of the hotel which it will eventually take you down to the main street where you can catch MTR. When I took it, it literally stop at each stop, do it took about 10 mins. The hotel offers shuttle but at their sister hotel down the block, still convenient but they only run once an hr. Taxi costed me $300 to the airport in the early morning hours. They do not offer bottled water in the room.
by A verified traveler
Posted 1 Apr 2024
Not sure why it could be called VIP? It is very old and not maintained. 2 cockroaches in 7 days stay. I think the staffs did regular cleaning in rooms but I doubt much is done to the building. Carpet is stained everywhere.
Comment from Hotel Management
8 Apr 2024 by Cosmo Hotel, Hotel Management
Dear Ms. Wan Sau,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any disappointment you may have experienced with the room condition.At Cosmo Hotel, we prioritize cleanliness and guest satisfaction. Regular pest control measures are in place to ensure a comfortable and enjoyable stay for all our guests. We have taken immediate action in response to your feedback and conducted an additional pest control treatment to address the issue.Our dedicated Housekeeping and Guest Services Team is available 24/7 to provide prompt assistance and address any concerns you may have during your stay. We sincerely apologize for any inconvenience caused and truly appreciate your feedback. Your patronage is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience.Thank you once again for your valuable feedback.
by A verified traveler
Posted 28 Mar 2024
It’s very poor standard!
Comment from Hotel Management
3 Apr 2024 by Cosmo Hotel, Hotel Management
Dear Elizabeth, We regret to hear that your stay did not meet your expectation this time. In the future we will continue to review and enhance our service and offering to ensure everyone a more delightful stay at Cosmo Hotel. We would like to thank you for your feedback for our continuous improvement and we hope to welcome you back for an enhanced stay in the near future. Thank you for visiting Cosmo Hotel Hong Kong.
by A verified traveler
Posted 22 Mar 2024
The bathrooms were a bit dated (we stayed in 2 different rooms). Staffs were friendly and helpful. Location is great for us. Will likely stay again
Comment from Hotel Management
25 Mar 2024 by Cosmo Hotel, Hotel Management
Dear Frankie, We are delighted to know that you had a great stay with us. We would like to thank you for your feedback on the bathroom conditions, your feedback has been delivered to the concerned department for continuous improvement. In the future we will continue to review and enhance our service and offering to ensure everyone a more delightful stay. Thank you again for visiting Cosmo Hotel Hong Kong. We hope to welcome you back to our hotel soon.
by A verified traveler
Posted 11 Mar 2024
This property was rated 4 stars. I was charged over $900 HKD the last night I stayed there. I really feel it does not deserve a 4 star rating and feel I was over-charged. I took some pictures and would like to send them to your team.
Comment from Hotel Management
14 Mar 2024 by Cosmo Hotel, Hotel Management
Dear Sargon, We regret to hear that your stay did not meet your expectation this time. We take your comments seriously and will address these issues with our team to ensure necessary improvements are made. We appreciate your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.
by A verified traveler
Posted 7 Feb 2024
Very convenient location, all staff are very nice and helpful.
Comment from Hotel Management
14 Feb 2024 by Cosmo Hotel, Hotel Management
Dear Hinson, Thank you for your lovely review. We are glad to hear that you had a great stay with us. In the future we will continue delivering the best services to all our guests. We hope to welcome you back to Cosmo Hotel soon.
by A verified traveler from Vallejo
Posted 26 Jan 2024
This was a great place pre-pandemic, but now the facilities are tired and worn down, plus the dining room (where breakfast buffet used to be served) is now closed. The staff is really great, kind and helpful, but overall the place needs some TLC. I won't be staying there again until it's renovated.
Comment from Hotel Management
31 Jan 2024 by Cosmo Hotel, Hotel Management
Dear Carlos, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Cosmo Hotel Hong Kong.
by A verified traveler from Warren
Posted 26 Jan 2024
Room was tiny . Booked a 2 bedroom suite end up with 3 beds in tiny area. My son had to book somewhere else.
Comment from Hotel Management
30 Jan 2024 by Cosmo Hotel, Hotel Management
Dear Ben, Thank you for taking the time to review your recent stay with us. We value your comment and will address it for future improvement. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Cosmo Hotel Hong Kong.
by A verified traveler
Posted 24 Jan 2024
Stuffs were nice and helpful. Like the shuttle bus service. Like there's rotation of the complimentary breakfasts. However, inside the room, the carpet was old and looked dirty. The sink area in the bathroom also needed update. The clothes closet was in a kind of awkward area and was too small even for 2 people use.
Comment from Hotel Management
30 Jan 2024 by Cosmo Hotel, Hotel Management
Dear Amy, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Cosmo Hotel Hong Kong.
by A verified traveler
Posted 23 Jan 2024
It’s good except they didn’t change towels
Comment from Hotel Management
30 Jan 2024 by Cosmo Hotel, Hotel Management
Dear Zhen, Thank you for taking the time to review your recent stay with us. At Cosmo Hotel, we are committed to protecting the environment and have been striving to encourage our guests to do the same, by opting out of daily housekeeping service to save on water and energy. If you require same-day room cleaning service, simply hang the green door sign provided outside your door in the morning. Thank you for staying at Cosmo Hotel Hong Kong. We look forward to welcome you back to our hotel in the future.
