Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Riyadh
Posted 12 Apr 2024
Good hotel
Comment from Hotel Management
15 Apr 2024 by Jan Jansen, Hotel Management
Dear Raed, Thank you for staying with us and your kind review to Conrad Hong Kong! It is our pleasure that you have enjoyed your stay at the hotel. We hope to see you at the hotel soon!Best RegardsJan JansenGeneral Manager
by A verified traveler
Posted 3 Apr 2024
Too expensive....no breakfast...no lounge access...better offers from other hotels..the 8th lunch is totally disappointing...charging 1000 HK dollars per head is rediculous..we had been there before..but this year is not worth for money ..food no good and little choice...no wonder not many customer..what a pity...
Comment from Hotel Management
5 Apr 2024 by Jan Jansen, Hotel Management
Dear Adrian,Thank you for staying with us and your candid review to Conrad Hong Kong. We are truly sorry to hear about your disappointment with your recent stay at our hotel. Please know that guest satisfaction is our top priority, and we regret that our current offerings fell short of your expectations. We value your feedback and appreciate it if you could share more details of your comments on our brunch offerings or service. We are committed to make necessary improvements to ensure an elevated guest experience in the hotel. We would also like to invite you to join Hilton Honors and book directly with us. By doing so, you can earn points for complimentary stays and receive exclusive perks at 7,000+ hotels around the world. As Diamond tier members, guests gain free access to the Executive Lounge and enjoy a range of amenities and customized services, including breakfast, afternoon tea and evening cocktails. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Best RegardsJan JansenGeneral Manager
by A verified traveler
Posted 17 Mar 2024
The property is a bit dated. But very clean and spacious. Have everything you need in the room.
Lovely location! Unbeatable for convenience and quiet location in such a crowded city.
Comment from Hotel Management
18 Mar 2024 by Jan Jansen, Hotel Management
Dear Tillie, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. Thank you for providing feedback regarding the guest room. The hotel will perform regular maintenance on guest rooms and facilities and improve every detail to provide you with a perfect stay.We look forward to welcoming you again for another inspired experience. Best RegardsJan JansenGeneral Manager
by A verified traveler
Posted 17 Mar 2024
Excellent service
Comment from Hotel Management
18 Mar 2024 by Jan Jansen, Hotel Management
Dear Ricardo,Thank you for your kind review to Conrad Hong Kong! It would be much appreciated if you could share more comments you may have for us to optimise our service and offerings.We look forward to seeing you again in Conrad Hong Kong!Best RegardsJan JansenGeneral Manager
by A verified traveler
Posted 30 Jan 2024
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Comment from Hotel Management
31 Jan 2024 by Jan Jansen, Hotel Management
Dear GLEB, Thank you for your kind review to Conrad Hong Kong! It would be much appreciated if you could share more comments you may have for us to optimise our service and offerings.We look forward to seeing you again in Conrad Hong Kong!Best RegardsJan JansenGeneral Manager
by A verified traveler from ulaanbaatar
Posted 23 Jan 2024
Comment from Hotel Management
24 Jan 2024 by Jan Jansen, Hotel Management
Dear URANBILEG,Thank you for your kind review to Conrad Hong Kong! It would be much appreciated if you could share more comments you may have for us to optimise our service and offerings.We look forward to seeing you again in Conrad Hong Kong!Best RegardsJan JansenGeneral Manager
by A verified traveler from Oxford
Posted 21 Jan 2024
I've stayed at the Conrad many times and this time stayed a week. The building / decor are becoming slightly dated, and the pool was out of use. However the staff were, without exception, unfailingly polite, helpful and friendly, and the breakfasts were good. It is not the flashiest hotel in HK, and I could frankly do without the Pacific Place "retail experience", but the Conrad is reliably comfortable and has employees who will go the extra mile, so gets another thumbs up from me.
Comment from Hotel Management
24 Jan 2024 by Jan Jansen, Hotel Management
Dear William Richard, Thank you for staying with us and your kind review to Conrad Hong Kong! It is our pleasure that you have enjoyed your stay at the hotel. We will also review the areas mentioned to optimize our service offerings to provide the best experiences to you and our guests.We hope to see you at the hotel soon!Best RegardsJan JansenGeneral Manager
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
24 Jan 2024 by Jan Jansen, Hotel Management
Dear Peter,Thank you for your kind review to Conrad Hong Kong! It would be much appreciated if you could share more comments you may have for us to optimise our service and offerings.We look forward to seeing you again in Conrad Hong Kong!Best RegardsJan JansenGeneral Manager
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
14 Feb 2024 by Jan Jansen, Hotel Management
Dear Julien,Thank you for your kind review to Conrad Hong Kong! It would be much appreciated if you could share more comments you may have for us to optimise our service and offerings.We look forward to seeing you again in Conrad Hong Kong!Best RegardsJan JansenGeneral Manager
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Jan Jansen, Hotel Management
Dear Catherine,Thank you for your kind review to Conrad Hong Kong! It would be much appreciated if you could share more comments you may have for us to optimise our service and offerings.We look forward to seeing you again in Conrad Hong Kong!Best RegardsJan JansenGeneral Manager
