Ratings based on 525 Verified Reviews

3.2 out of 5
73% of guests recommend
3.4 Room cleanliness
3.1 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

good

Posted 18 Feb 2019 on Hotels
1 quick night stay
2 out of 5
by A verified traveler

Posted 5 Feb 2019
My room was very small and I am pleased only for one, though the bed was a double it was small and jammed against the wall on three sides, pulling the duvet out showed the stained mattress. The entrance is open to the street not staffed and the lift has no access control, the lift lobby is dated and reception is in the shop front next door. The kettle looked like it had been used to brew tea with bits in the bottom and the bathroom was very basic... Locally.. Oh my, that was an experience the hotel is in the funeral district and the flowers may look lovely in the day time... at night it is very empty. The hotel is quite a walk from the metro stations and it was hard to find a restaurant with english language menu.
1 out of 5
by A verified traveler

Posted 25 Dec 2018
Extremely small room, can barely get around. Tiny beds; room had an overwhelming urine odor.
Comment from Hotel Management
6 Jan 2019 by monica, Hotel Management
Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
2 out of 5
by A verified traveler from New York

Posted 20 Dec 2018
Staff needs more training, he even cannot find my reservation with my name and reference number. That is so ridiculous experience for checking in hotel. Also, the conditions in the room is also disappointing even though the room rate is lower than others.
Comment from Hotel Management
23 Dec 2018 by Monica, Hotel Management
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4 out of 5
by A verified traveler

Posted 27 Nov 2018 on Hotels
Nice
Comment from Hotel Management
29 Nov 2018 by Monica, Hotel Management
Dear Valued Guest, Warm Greeting from Bridal Tea House Hotel Hong Kong! We are delighted to receive your review, and especially pleased to read your kind words about our hotel service and location. We are eager to provide the comfortable stay and pleasant experience to our guests, your valuable words would be the key to drive us sustainable and success. Please notify us when you plan your next trip to Hong Kong and we will try our best to make your stay more pleasant and comfortable. We look forward to having the pleasure of serving you in the near future. Sincerely, Monica
4 out of 5
by A verified traveler

Posted 7 Nov 2018 on Hotels
Comment from Hotel Management
9 Nov 2018 by Monica, Hotel Management
Dear Valued Guest, Thank you for choosing Bridal Tea House Hotel! We treasure your feedback as our motivation to improve ourselves, we are looking forward to see you again! Bridal Tea House Hotel
4 out of 5
by A verified traveler from HONG KONG

Posted 19 Oct 2018 on Orbitz
The room is very small but clean. The bed is comfortable. The hotel is opposite to the mortuary.
Comment from Hotel Management
22 Oct 2018 by Winnie, Hotel Management
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Winnie
1 out of 5
by A verified traveler

Posted 12 Oct 2018 on Hotels
Comment from Hotel Management
26 Oct 2018 by Winnie, Hotel Management
尊敬的客人，感谢您对我们的肯定.我们会不断提升我们的服务以满足您不同的需求。您的肯定是我们最大的动力，我们期待您的下次入住，希望能够带给您更加舒适温暖的服务.我们热切希望您的下次光临.我们会不断提高服务质量，热切盼望您下次入住香港红茶馆酒店，希望可以为您带来更加舒适的体验。
1 out of 5
by A verified traveler from Texas

Posted 12 Oct 2018
Room was extremely small. I can’t even open my luggage. Basically u have to jump on the bed as soon as u walk in the room and if u want to open your luggage u have to do it on the bed. Bathroom was also super tiny. Not worth the money at all. I would not recommend to anyone.
Comment from Hotel Management
16 Oct 2018 by Winnie, Hotel Management
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
1 out of 5
by A verified traveler

Posted 7 Oct 2018 on Hotels
Bad location.
Comment from Hotel Management
16 Oct 2018 by Winnie, Hotel Management
Dear Valued Guest, Greetings from Bridal Tea House Hotel Hong Kong! My sincerest apologies for the delayed response. Thank you for taking the time to tell us about your experience at the Bridal Tea House Hotel. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Bridal Tea House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent a future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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