Ratings based on 605 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
Very helpful staff, they welcomed us and provided maps for the surrounding area as well as different activities to do with times included. The hotel was very spacious and included a Onsen which I regret not trying out, although I was told it was very relaxing and a great experience. The view outside my room overlooked the lake giving us a great view. There is also a couple restaurants in the hotel I had a course meal that was very delicious and the staff in the restaurant was very accommodating and helpful. Would stay here again if I come back to Hakone
by A verified traveler from Miami Lakes
Posted 17 Feb 2024
Nice view, nice room and nice onsen. All in all a good hotel.
by A verified traveler
Posted 1 Feb 2024
by A verified traveler from Fremont
Posted 3 Dec 2023
by A verified traveler
Posted 27 Nov 2023
Beautiful location and ideal for getting away from the hustle and bustle of a busy 3 day stay at Tokyo
by A verified traveler
Posted 8 Nov 2023
Very nice and welcoming staff. Spoke English. Amazing views.
by A verified traveler
Posted 19 Oct 2023
Absolutely amazing 1st class property.
From the moment you arrive the staff is welcoming and attentive. The entire facility is super clean and beautiful. The view of Mt Fuji is awe inspiring across the lake. It exceeded all my expectations and I will remember this stay forever.
by A verified traveler
Posted 13 Oct 2023
I love the greenery around the hotel and its location next to the lake but the outdoor onsen is quite a distance from the rooms and having to walk there in the cold turned me off. Upon checking out I was annoyed that I had to pay a compulsory bath charge of 150 yen which I think is ridiculous considering that it costs more than 40000 yen to stay one night there.
I was also annoyed by the hotel’s lack of response to my request to book the shuttle service from the train station when I messaged them before arrival. Had to telephone them from the train station.
by A verified traveler from Ozone PArk
Posted 10 Oct 2023
The rooms were spacious and the views from the hotel were very nice.
by A verified traveler
Posted 7 Oct 2023
Friendly staff. Resort style away from the main towns. Quiet and nice lakeside view.