Ratings based on 71 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
The onsen experience was fantastic. It's a beautiful hotel with wonderful staff services. We like everything about the hotel. The only thing we didn’t like was the long walk uphill from the bus stop to the hotel. While the hotel offered shuttle pick up from the bus stop, this information was not made known to us. We wish we knew to call the hotel to pick us up. Dragging our large luggages up the hill for 30 minutes was quite a challenge.
Comment from Hotel Management
16 Apr 2024 by Yunohana Prince Hotel Mikio Sakurai, Hotel Management
Thank you very much for visiting Hakone Yunohana Prince Hotel the other day. Once again, we would like to thank you for taking the time out of your busy schedule to rate us. We apologize for any inconvenience caused regarding the shuttle bus. We have posted this on the bus stop and on our website, but we have not been able to inform you of this, so we would like to thank you once again.We will continue to strive to provide a comfortable stay for our customers. We look forward to seeing you again soon. Hakone
by A verified traveler
Posted 4 Mar 2024
Very comfortable hotel in a scenic environment
Comment from Hotel Management
10 Mar 2024 by Mikio Sakurai, Hotel Management
Thank you very much for visiting Hakone Yunohana Prince Hotel the other day. Once again, we would like to thank you for taking the time out of your busy schedule to rate us. We will continue to strive to provide a comfortable stay for our customers. We look forward to seeing you again. Hakone Yunohana Prince Hotel
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Mikio Sakurai, Hotel Management
Thank you very much for visiting Hakone Yunohana Prince Hotel the other day. Once again, we would like to thank you for taking the time out of your busy schedule to rate us. We will continue to strive to provide a comfortable stay for our customers. We look forward to seeing you again. Hakone Yunohana Prince Hotel
by A verified traveler
Posted 5 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by 箱根湯の花プリンスホテル 櫻井 幹大, Hotel Management
Thank you very much for visiting Hakone Yunohana Prince Hotel the other day. Once again, we would like to take this opportunity to thank you for taking the time out of your busy schedule to rate us. We will continue to strive to provide a comfortable stay for our customers. We look forward to seeing you again. Hakone Yunohana Prince Hotel Mikio Sakurai
by A verified traveler
Posted 16 May 2023 on Hotels
The staff are very welcoming and accommodating. I don't speak any japanese and i had no troubles at the hotel. The onsen facilities were very relaxing.
Comment from Hotel Management
20 May 2023 by 櫻井 幹大, Hotel Management
Thank you for visiting Hakone Yunohana Prince Hotel the other day. Also, we would like to thank you again for your evaluation of your stay during your busy schedule. We are very happy to receive your compliments regarding our staff and the hot springs. We will continue to do our best to make our guests feel comfortable. looking forward to seeing you coming again. Hakone Yunohana Prince Hotel Mikio Sakurai
by A verified traveler from Los Angeles
Posted 17 Apr 2023
I can’t express how accommodating and helpful the staff was here. I’m sure we were annoyingly needy Americans but they were so gracious and sweet helping us with all of our questions. Genuinely gorgeous place with even more lovely people.
Comment from Hotel Management
21 Apr 2023 by 支配人 笹尾 雅洋, Hotel Management
Thank you very much for coming to Hakone Yunohana Prince Hotel the other day.We would like to take this opportunity to thank you once again for your feedback regarding your stay during your busy schedule.I am very happy to receive the words of excessive praise regarding the reception of the staff.We will continue to do our best to ensure that our customers can spend their time comfortably.Please visit our hotel when you come to Hakone.Severe, please take care of yourself.We are looking forward to seeing you again.Hakone Yunohana Prince HotelManager Yoshihiro Sasao
by A verified traveler
Posted 4 Feb 2023
Hotel is a bit old.
Didn’t sleep well.
Not recommmend
Comment from Hotel Management
7 Feb 2023 by 支配人 笹尾 雅洋, Hotel Management
Thank you very much for coming to Hakone Yunohana Prince Hotel the other day.We would like to take this opportunity to thank you once again for your feedback regarding your stay during your busy schedule.We sincerely apologize for not being able to provide you with a comfortable stay.We appreciate your valuable feedback.We will continue to do our best to ensure that our customers can spend their time comfortably.It's cold, but I'm starting to feel the signs of spring little by little.Severe, please take care of yourself.We are looking forward to seeing you again.Hakone Yunohana Prince HotelManager Yoshihiro Sasao
by A verified traveler
Posted 5 Sep 2019 on Hotels
by A verified traveler
Posted 2 Apr 2019
by A verified traveler
Posted 4 Dec 2018
