Ratings based on 582 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Great location & great view of lake Ashi. Osen was enjoyable & nice. Walkable to river cruise.
Didn’t like diner and breakfast that much, very small portions and minimal selections.
by A verified traveler
Posted 11 Mar 2024
by A verified traveler from Seattle
Posted 1 Mar 2024
Enjoyed the stay here. Very quiet in the area in March. Several food establishments were not open or had limited hours.
Staff was very friendly and helped me book a side trip.
by A verified traveler
Posted 1 Jan 2024
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 27 Dec 2023
by A verified traveler
Posted 1 Dec 2023 on Travelocity
by A verified traveler
Posted 13 Nov 2023
We loved the old fashioned charm and personal service. The restaurant was fabulous - with fresh linen table cloths even for breakfast. The only reason for my 4 star rating is because the room temperature cannot be controlled and the rooms were unbearably hot at times, making sleeping very difficult.
by A verified traveler
Posted 5 Nov 2023
Beautiful room!
by A verified traveler
Posted 22 Oct 2023 on Hotels
Great view of lake