Ratings based on 498 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Historic and nature
by A verified traveler
Posted 11 Apr 2024
The onsen was lovely, as were the staff. The room was spacious with lots of storage, excellent shower, comfortable bed and provision of everything we needed, including fresh ptjamas, robe and slippers daily…
On the downside, the hotel looks a bit like a sports club or conference centre in places, it is stark, with little atmosphere in the bar. We were unable to try the Japanese restaurant for dinner, the French one had minuscule portions, probably exacerbated by the waitress asking if I wanted a half portion and clearly misunderstanding the question of how large it was - a 2 inch square portion of fish… the trout starter was very good and my partner pronounced his tiny portion of beef excellent. Lack of vegetables… western restaurant was ok, nothing special. Breakfast in the western part was pretty good and a walk through the gardens. I’m
Not sure i would stay again, but service was excellent…
by A verified traveler
Posted 4 Apr 2024
Gorgeous property with beautiful facilities. I only wished there would have been more to do in the area but the hotel was phenomenal.
by A verified traveler
Posted 2 Apr 2024
The hotel location and conditions are exceptional. Located in a nice area on a mountain, it next to a bus stop, so it’s very convenient for travelers in Japan, where you rely on public transportations to everywhere. The hotel is not tall, but covers multiple connected buildings, majestic. Only thing I don’t like is that they would charge me $40 for checking in 40 min earlier (2 pm vs 3 pm, but they let everyone checked in at 2:40 pm.
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 28 Mar 2024
Everything was beautiful! The room was spectacular, comfortable, full of conveniences. The architecture of the entire hotel is amazing and it has such a rich history. I ate in all the restaurants and enjoyed room service as well. All meals were excellent. The onsen had a wonderful view, all conveniences were supplied, everything an onsen should be. The staff was very gracious, helpful and accommodating. Lovely, lovely, magical place
by A verified traveler
Posted 27 Mar 2024
The hotel is beautiful and set in beautiful surroundings.
by A verified traveler
Posted 23 Mar 2024
I liked the hotel , however it was impossible to accept and pay for a bottle of wine at dinner, it was overpriced, this was not an expensive bottle of wine but an extraordinary overpricing policy in the hotel .
by A verified traveler from Toronto
Posted 19 Mar 2024
by A verified traveler
Posted 14 Mar 2024
We absolutely loved our stay. Everything down to the smallest details were thought about. The customer service was impeccable. The food was great. The history was very cool to learn about.
