Ratings based on 842 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Spacious room.
Posted 4 Jan 2024 on Hotels The hotel is not new. But it is maintained relatively well. We have booked the Junior Suites, which is really really very big and spacious. And I love the layout of the room. Unfortunately, all these Junior suites have afternoon sun. So when we checked in at 3 PM, the room was so so so hot. And it was registered at 28°. When they sent technician to rectify the aircon, he could not do anything because it was centrally controlled. This is a very unlikable system. Hope you can improve on this in your next renovation. All in all, in this trip our group has booked 20 nights in your hotel.
Comment from Hotel Management
9 Jan 2024 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for choosing to stay at Hilton Guangzhou Tianhe Hotel and sharing your stay with us. We have recorded the air conditioning problems you raised, and we will pay attention to and improve the hotel facilities and equipment in the future. Looking forward to the opportunity to serve you again in the near future.
by A verified traveler
Never try
Posted 29 Dec 2023 on HotelsRoom was so cold and air condition not working , they bring heater to room , nobody speak english , breakfast was full and they say take some food for take away , never go this hotel
Comment from Hotel Management
4 Jan 2024 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for choosing Hilton Guangzhou Tianhe for your recent stay. The issue you mentioned concerns us most and we’ll strengthen the English language proficiency training for our team members here to ensure smooth communication with guests. In addition, the question that you mentioned the air conditioner was broken down, we will follow up with relevant departments. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
by A verified traveler
Air condition very hot
Posted 25 Dec 2023 on HotelsEverything was OK we were in the room number 1612. We arrived at 2:33 PM in the afternoon and because of the afternoon sun. The room was very hot at 26°C. So we waited at night when we went back after dinner the temperature dropped to 24. It is very hot for us. We kept calling the engineer they came, but he couldn’t do anything. On the third night we actually had to ask for a fan to put in our room to regulate the air. I will be coming back again on 29 December, and I hope you are not going to give me a room that is facing the west and also a room with a better air condition .
Comment from Hotel Management
26 Dec 2023 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for choosing to stay at Hilton Guangzhou Tianhe and sharing your comments with us. We will certainly share your suggestions with the relevant departments. We look forward to welcoming you again in the near future.
by A verified traveler
Wonderful stay and good location
Posted 23 Dec 2023 on HotelsVery nice stay and got a free upgrade to executive room.
Good location where is near to Guangzhou East Railway station and Popark shopping mall with AEON department store in it.
Comment from Hotel Management
26 Dec 2023 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for choosing to stay at Hilton Guangzhou Tianhe. We are glad to know that you have had a pleasant and satisfying stay with us. At the same time, as you said, the hotel is conveniently located, close to Guangzhou Metro Line 1 and Line 3, and easily accessible to all the popular areas in Guangzhou city. We look forward to welcoming you again in the near future.
by A verified traveler from ZAGREB
Posted 15 Dec 2023
Hotel rooms are really nice and spacious. We have stay at executive floor with lounge access. Loungeis nice but selection of food was the same every day and we have been there- 10 days. Ano western food.
Comment from Hotel Management
18 Dec 2023 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for visiting Hilton Tianhe and sharing your comments with us. We are glad to know that you are satisfied with the room facilities at our hotel. In addition, I would like to share with you that there is an Italian restaurant on the second floor of the hotel, which can provide you with western food service. We look forward to welcoming you again in the near future.
by A verified traveler
Posted 29 Nov 2023
The breakfast definitely was not worth it. It does not provide international breakfast and more on Chinese food where option is limited. The breakfast look more like a lunch.i would recommend to eat outside as the price is not worth it to include breakfast while staying in the hotel. Onr things is good in this hotel is if you do a late check in at midnight they let you check out at 3 pm.
Comment from Hotel Management
30 Nov 2023 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for choosing to stay at Hilton Guangzhou Tianhe and are satisfied with the hotel's overall facilities. We have given feedback to relevant departments about your breakfast production question. We look forward to welcoming you again in the near future.
by A verified traveler
Posted 23 Nov 2023
the location, is perfect
Comment from Hotel Management
19 Dec 2023 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for choosing to stay at Hilton Guangzhou Tianhe and being satisfied with the hotel service experience. As you said, the hotel is conveniently located near Guangzhou Metro Line 1 and Line 3, providing easy access to popular areas in Guangzhou. We all look forward to welcoming you back in future.
by A verified traveler
Posted 8 Nov 2023
Horrible, be aware! Stay away from this Place ! Please stay someplace else!
Comment from Hotel Management
9 Nov 2023 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for taking the time to review your recent stay with us and we apologize for not providing you with a perfect experience. If you have more details or suggestions, please contact us by calling the hotel switchboard or by email so that we can further review and improve our services. We look forward to the opportunity to serve you again in the near future.
by A verified traveler
Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for choosing Hilton Guangzhou Tianhe and sharing your perfect reviews with us. We look forward to welcoming you again in the near future.
by A verified traveler from Mississauga
Posted 31 Oct 2023
overall an excellent hotel with the 2 exceptions: 1. waiting staff service at the bar lounge was extremely slow. I waited for at least 10 mins before someone dropped by to take the drink orders and could hardly find any one after getting the drinks. 2. the wifi was slow with the exception of using wechat. Had no access to other communications platforms like Whatsapp, Google, Youtube, Gmail etc. I was told there was government regulations that it was not allowed to access such services, which I could get that from White Swan Hotel, which is also in Guangzhou
Comment from Hotel Management
1 Nov 2023 by Hilton Guangzhou Tianhe , Hotel Management
Thank you for choosing to stay at Hilton Guangzhou Tianhe Hotel and sharing your stay experience with us. We have given feedback to the relevant departments about your individual service questions. We hope that you can contact us by calling the hotel switchboard to go to 4 or via email and inform us of your order number so that we can follow up in time, and we will further review and improve our service. We look forward to the opportunity to serve you again in the near future.
