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Overview of Hotel Jen Penang by Shangri-La

Photo gallery

Guest reviews

4.3 / 5Excellent
2,021 reviews
Guests rated this property 4.3/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

Popular LocationKOMTAR2 min walk
Popular Location1st Avenue Mall3 min walk
Popular LocationPrangin Mall4 min walk
AirportPenang (PEN-Penang Intl.)26 min drive

Choose dates to view prices

  • Apartment, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 60 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    Show details
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    Show details
  • Family Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    Show details
  • Deluxe Room, 1 King Bed (Club)

    4.6/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    Show details
  • Family Room, 1 King Bed (Club)

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    Show details
  • Deluxe Room, 2 Single Beds

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    • 2 Twin Beds
    Show details
  • Deluxe Room, 2 Single Beds (Club)

    4.8/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    • 2 Twin Beds
    Show details

About this area

George Town

Located in Downtown George Town neighbourhood, Hotel Jen Penang by Shangri-La is connected to a shopping centre. KOMTAR is a notable landmark, and travellers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Travelling with kids? Consider Kidland Penang and Penang Avatar Secret Garden. Our guests appreciate the hotel's central location.

Map
Popular Location

What's nearby

  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk
  • Prangin Mall - 4 min walk
  • Penang Times Square - 6 min walk
  • Kapitan Keling Mosque - 13 min walk

Getting around

  • Penang Sentral - 34 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • Where to eat
  • Cafe Jen – Restaurant offering local and international cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily. Kids' menu available.
  • Lobby Lounge – Café offering local and international cuisine. Serves light fare daily, happy hour available.

About this property

Hotel Jen Penang by Shangri-La

4-star family-friendly hotel connected to a shopping centre in Downtown George Town
This hotel features a restaurant, an outdoor pool and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site. All 443 rooms offer free WiFi and free wired Internet, LED TVs with satellite channels, and comforts such as pillow menus and down comforters. Other amenities available to guests include 24-hour room service, free bottled water and in-room massages.
Hotel Jen Penang by Shangri-La offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.
This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free covered self parking
24-hour return airport shuttle (surcharge)
Limo/town car service

Food and drink

Continental breakfast available for a fee daily 6:00 AM–10:00 AM: MYR 35 for adults and MYR 20 for children
1 restaurant
1 bar
24-hour room service

Things to do

24-hour health club
Children's pool
Outdoor pool
Sauna
Steam room

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Outdoor pool

Conveniences

Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Hindi
Japanese
Malay

Business services

Business centre
Computer station
Meeting rooms
Conference centre

Outdoors

Garden
Pool umbrellas

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Roll-in shower
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Designated smoking areas (fines apply)
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Free cots/infant beds
Linens
Pillow menu

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hairdryer
Towels

Entertainment

40-inch LED TV
Premium channels
Satellite channels

Food and drink

Free bottled water

More

Connecting rooms available
Desk
In-room massage
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Slippers

Policies

Check-in

Check-in between 3:00 PM and 6:00 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Property payment types

American Express
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 35 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Hotel Jen Penang by Shangri-La and receive a full refund?
Yes, Hotel Jen Penang by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Jen Penang by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Jen Penang by Shangri-La?
As of May 31, 2020, prices found for a 1-night stay for 2 adults at Hotel Jen Penang by Shangri-La on Jun 16, 2020 start from P2,474, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Jen Penang by Shangri-La have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3:00 PM to 6:00 AM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 117 per vehicle applies.
Where is this property located?
This family-friendly George Town hotel is located in the shopping district, within a 5-minute walk of KOMTAR, 1st Avenue Mall and Prangin Mall.

Guest reviews

4.3
Excellent
5 - Excellent
883
4 - Good
903
3 - Okay
169
2 - Mediocre
45
1 - Poor
21
4.3
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent and very professional service. Clean room. Originally was given a room with a very poor view facing the roof of the shopping centre at low floors. The staff was kind to change our rooms to higher floors at level 14 which we could have a glimpse of the Georgetown coastal sea. Really grateful to the staff for that. Around the hotel are Penang famous food within walking distance (eg. Penang Street Hawker Chendol). If you have a business conference at The Tops, this is the nearest hotel that does not require you to cross the roads via the public bus terminal. However they closed direct access from the hotel to the attached shopping centre and The Tops. Hope that the hotel could reopen the door to directly access the 2nd floor linkway to The Tops which would make it more accessible and convenient for elderly.

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

location, service, clean

Stayed 3 nights in Mar 2020

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Mar 2020

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 3 nights in Mar 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 3 nights in Mar 2020