Ratings based on 47 Verified Reviews

3.7 out of 5
68% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 12 18, 18
Overall a relatively upgrade hotel near the city centre (just a little bit of walk from the port area)
4 out of 5
by A verified traveler

Posted 11 4, 18
Comment from Hotel Management
11 24, 18 by Alfon, Hotel Management
Thank you for staying at Cebu’s only heritage hotel. We are delighted that you have selected Palm Grass Hotel. We hope that we managed to make your stay extraordinary and special with the goal of providing the Cebuano hospitality that preserves the local cultural heritage and the passion of preserving Mother Earth.
4 out of 5
by A verified traveler from San Francisco

Posted 09 11, 18 on Orbitz
Staff was courteous and helpful, great selection of delicious foods and desserts at the on-site restaurant, and location was close to many stores/shops and attractions (some walkable). The room was clean, spacious, and beautifully decorated. The hotel provided many amenities and toiletries. We would definitely stay here again!
Comment from Hotel Management
10 2, 18 by Alfon, Hotel Management
Maayong Adlaw! Thank you for staying at Cebu’s only heritage hotel. We are delighted that you have selected Palm Grass Hotel. We hope that we managed to make your stay extraordinary and special with the goal of providing the Cebuano hospitality that preserves the local cultural heritage and the passion of preserving Mother Earth. We are looking forward to serve you again.
4 out of 5
by A verified traveler

Value Hotel

Posted 08 23, 18 on Hotels
Fantastic value hotel. The hot water was a bit of an issue and while the bathroom floors were clean, white tile doesn’t age well. However the staff is courteous and service was very good.
Comment from Hotel Management
09 2, 18 by Alfon, Hotel Management
Maayong Adlaw! Thank you for staying at Cebu’s only heritage hotel. We are happy that we managed to make your stay extraordinary and special with the goal of providing the Cebuano hospitality that preserves the local cultural heritage and the passion of preserving Mother Earth. We are looking forward to serve you again.
4 out of 5
by A verified traveler

Posted 08 17, 18
Very comfortable room. Nice amenities. Very helpful desk staff. I made a mistake in my booking dates and they worked with Expedia to add an additional night.
Comment from Hotel Management
09 2, 18 by Alfon, Hotel Management
Good Day! Thank you for staying with us. We are looking forward to serve you again.
3 out of 5
by A verified traveler from Texas

Posted 08 8, 18
The room itself was okay. The big thing that I didn't like was that you had to put your room keycard into a little holder on the wall, to turn on the power to the room. While I'm sure it was designed to save them on electricity by making sure that you turned off everything when you left the room, it doesn't take into consideration that one or more people may decide to stay in the room. And no, leaving the keycard in the room wasn't an option, because you had to swipe it in the elevator in order to select your floor. Additionally, it took a while to get hot water for the shower, the hallways were to hot and the only drink that came with the breakfast was coffee. That's okay if you're a coffee drinker, but for me and my kids, we had to pay extra for other drinks.
Comment from Hotel Management
09 2, 18 by Alfon, Hotel Management
Good Day Mark! Thank you for staying Palm Grass Hotel and thank you for bringing this up.
4 out of 5
by A verified traveler from UK

Stop over

Posted 07 5, 18
On e night only as convenient for ferry terminal location in downtown Cebu City the area is not great but the hotel stands out
Comment from Hotel Management
07 31, 18 by Alfon, Hotel Management
Maayong Hapon Stephen! Thank you for staying at Cebu’s only heritage hotel. We are delighted that you have selected Palm Grass Hotel. We hope that we managed to make your stay extraordinary and special with the goal of providing the Cebuano hospitality that preserves the local cultural heritage and the passion of preserving Mother Earth.. We are looking forward to serve you again soon. Daghang Salamat!
4 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester, UK

Downtown city location

Posted 06 29, 18
Convenient for ferry terminal and Santo Nino, and a much nicer place than the surroundings. Staff very friendly and helpful
3 out of 5
by A verified traveler

Would have liked it more if not for night club

Posted 06 26, 18 on Hotels
This hotel has nice rooms and a great cultural experience for Cebu. Unfortunately, it has a night club that goes until 2pm and open air lobbies which means that you hear the music even louder. Great location and close to popular tourist attractions. Breakfast was ok. Front door personnel were friendly and helpful. Wifi was good as well.
5 out of 5
by A verified traveler from Phoenix, AZ

Posted 06 2, 18
A very nice hotel with a very cool theme of bisayian history. We would definitely stay again.
Comment from Hotel Management
06 4, 18 by Alfon, Hotel Management
Thank you for staying with us Philsto. We are looking forward to serving you again.