Ratings based on 995 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
The place looks too old. The breakfast is poor. It doesn’t look like a hotel. I guess it’s a motel.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Adu Gyamfi, We appreciate your feedback and apologize for falling short of expectations. We value all guest opinions to improve our services. Thank you for bringing this to our attention so we can address it appropriately for future guests.
by A verified traveler from Cleburne
Posted 11 Apr 2024
This was a 1 night stay because of the proximity to a hospital for an early AM procedure. Property was dated but clean. Unfortunately the bed was like sleeping on a plank, it was hard. The bathroom doors hinges squealed like a stuck pig at the slightest movement so any time one of us got up to use it, the other was startled awake. Service was quick but impersonal.
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Desmond,We appreciate your feedback regarding your recent stay with us. We are glad to hear that you found our property clean. We have noted your comments about the bed and bathroom door, and we will share this with our team for review. Our goal is to ensure all guests have a comfortable stay. Thank you for sharing your experience with us.
by A verified traveler
Posted 8 Apr 2024
Booked online, didn’t arrive until 130 in the morning and they said they only keep online reservations until midnight. Scam.
Comment from Hotel Management
10 Apr 2024 by Manager, Hotel Management
Hello Olivia, We apologize for any inconvenience you experienced with your late check-in. We recommend reaching out to our management team directly to address this concern further. Your feedback is valuable to us as we strive to enhance our services.
by A verified traveler
Posted 8 Mar 2024
I arrived at DFW and tried calling the property multiple times to find out whether I needed to request a shuttle from the airport or if it would come on its own. After an hour of calling, I called the Wyndham corporate line and had them transfer me to the hotel. When I finally arrived, the check-in procedures were chaotic, the vending machines didn’t work properly, and my room had a smell I don’t even know how to describe. Very thankful this was a one-night stay because of an emergency. Definitely avoiding this place if I need to stay near DFW again.
Comment from Hotel Management
9 Mar 2024 by Manager, Hotel Management
Hello John,We apologize for the challenges you faced with our shuttle service and check-in process. We strive to provide top-notch service and ensure a seamless experience for our guests. Your feedback regarding the vending machines and room odor will be shared with our team for further evaluation. We appreciate you bringing these matters to our attention.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Manager, Hotel Management
Hello Susan,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to reach out to us directly with any feedback you'd like to share so we can address any issues. We value your input and would love the opportunity to make it right for you.
by A verified traveler
Posted 29 Jan 2024
We loved our stay here, it was very clean and smelled amazing! Staff was very nice and helpful! We felt very safe here and will definitely be staying here again when we go back that way!
Comment from Hotel Management
29 Jan 2024 by AP, Hotel Management
Dear Kendell. Thankyou for your review and choosing our hotel. I am happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
by A verified traveler
Amazing people and wonderful stay
Posted 9 Jan 2024 on HotelsAdministration makes us feel welcome and went out of their way to make our stay so so pleasant.
We really grateful with the front desk to help us so much!
Comment from Hotel Management
9 Jan 2024 by AP, Hotel Management
THANKYOU FOR YOUR REVIEW AND FOR CHOOSING OUR HOTEL,I AM HAPPY THAT YOU ENJOYED YOUR STAY AND I AM LOOKING FORWARD TO HAVING YOU AGAIN AS A GUEST IN OUR HOTEL.
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Manager, Hotel Management
Hello Sarah, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 30 Dec 2023
Ok
Comment from Hotel Management
31 Dec 2023 by Manager, Hotel Management
Hello Earnest,Thank you for sharing your feedback with us, and we regret to hear about the issues you experienced during your stay. We apologize for any inconvenience caused and appreciate your patience. We always strive to provide a comfortable and enjoyable experience for our guests, and we will take your comments into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.
by A verified traveler
Posted 25 Dec 2023 on Hotels
A little surprised that the room had no closet but the rack and attached shelf was sufficient. Really disappointed with the pillow situation though; best described as three bean bags…small & lumpy. But overall, pleased with the room, condition, furnishings, service, neighborhood, and value. We would stay here again, but would bring our own pillows. :)
Comment from Hotel Management
27 Dec 2023 by Manager, Hotel Management
Hello James,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you were pleased with the room, condition, furnishings, service, neighborhood, and value. We take note of your comments regarding the lack of a closet and the pillows. Your suggestions are important to us and will be shared with the appropriate team. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
