Ratings based on 561 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Mar 2024
Very quiet great night lighting and lots of parking
Comment from Hotel Management
19 Mar 2024 by Guest Relations Management, Hotel Management
Hi James!We're glad to hear that your stay with us was so peaceful! Everyone on our team works hard to make sure that all of our guests feel calm, so it's great to hear that the night lights met your needs. There is also plenty of parking, which is always a plus, and we're glad you found it easy. Thank you for taking the time to tell us about your stay. We hope to see you again again soon for another nice stay!
by A verified traveler
Posted 18 Mar 2024
Always a pleasure to stay here
Comment from Hotel Management
19 Mar 2024 by Guest Relations Management, Hotel Management
Hi Meg!It warms our hearts to know that your visits with us are always enjoyable. The fact that we have reliably fulfilled your expectations is wonderful, and we strive to make sure that you are completely satisfied at all times. Your kind words encourage us to keep up our high standard of service, which is our dedication to making each and every one of our visitors feel at home. We appreciate your continued patronage and hope you have many more pleasant visits with us in the years to come.
by A verified traveler
Posted 10 Feb 2024
Well they didnt bring new towels in 7 das never changed the sheets refegerator wasleaking and made lots of noise all night ì have never been in a hotel where towels and sheets werenever changed at leastevery 3 day room was cleam
Comment from Hotel Management
11 Feb 2024 by Guest Relations Specialist, Hotel Management
Hi Steve,We sincerely apologize for any inconvenience you experienced during your stay. Our housekeeping team typically adheres to a strict schedule for towel and sheet replacements, ensuring a fresh experience for our guests. Regarding the refrigerator issue, we'll promptly investigate and address any maintenance concerns to ensure a comfortable environment for future guests. Rest assured, your feedback is invaluable to us, and we'll use it to improve our services further. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 7 Feb 2024
Kind and early check in accepted.
Comment from Hotel Management
7 Feb 2024 by Guest Relations Management, Hotel Management
Hi Yong Won,We're absolutely delighted to hear about your wonderful experience with our hotel! It fills us with joy to know that our team was able to accommodate your needs with kindness and efficiency, allowing for an early check-in. Your comfort and convenience are our top priorities, and it's heartening to know that we hit the mark for you.At our hotel, we strive to create memorable experiences for all our guests, and it's fantastic to hear that we succeeded in making your stay a pleasant one. We appreciate your kind words and are thrilled to have had the opportunity to serve you. Your feedback fuels our passion for hospitality, and we look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 3 Feb 2024
I wouldn't wish my experience at this motel on anyone. From the messy reception area, and the receptionist to the bug bed that woke me up (let's see if I can upload the photos). I will not be able to easily forget the image of this person with an innocent girl smoking marijuana sitting on the stairs.
Comment from Hotel Management
5 Feb 2024 by Guest Relations Specialist, Hotel Management
Hi Herminio,We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have encountered during your stay. We've thoroughly investigated your report regarding the bed bugs and, at this time, have not found any evidence of such issues in the room you occupied. We take such matters seriously and are committed to ensuring a comfortable and pleasant experience for all our guests. Additionally, we encourage our guests to reach out to our front desk immediately if they notice anything unusual or have any concerns during their stay. Your comfort and satisfaction are of utmost importance to us, and we appreciate your cooperation in bringing matters to our attention for swift resolution.
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Guest Relations Management, Hotel Management
Dear Rob,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, as reflected in your 2 out of 5 rating. We value your input and would appreciate more details about your stay to help us identify and address the specific issues you encountered. Our aim is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in your case. Please feel free to reach out to our guest services team with any additional information you can provide, so we can work towards improvements. We appreciate your honesty and hope to have the opportunity to make amends during your future visits.
by A verified traveler
Posted 9 Dec 2023
Comment from Hotel Management
11 Dec 2023 by Guest Relations Specialist, Hotel Management
Hi Daniel,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 5 Dec 2023 on Hotels
Good place to stay. Staff great. Pillows leaved a little to be desired but overall good
Comment from Hotel Management
6 Dec 2023 by Guest Relations Management, Hotel Management
Dear Guest,We're absolutely delighted to hear that you enjoyed your stay with us! Your kind words about our fantastic staff brightened our day, and we're thrilled to know you found our hotel to be a good place to stay overall. We appreciate your feedback regarding the pillows, and we'll definitely take that into consideration as we strive to enhance the comfort of our accommodations. Your satisfaction is our top priority, and we look forward to the pleasure of welcoming you back for another wonderful experience.
by A verified traveler from North Las Vegas
Posted 25 Nov 2023
Nothing
Comment from Hotel Management
28 Nov 2023 by Guest Relations Management, Hotel Management
Dear Chantell,We appreciate you taking the time to share your feedback with us. We're genuinely sorry to learn that your experience fell short of expectations, as indicated by your 1 out of 5 rating and the absence of positive aspects mentioned. We understand the importance of a satisfying stay, and it's disheartening to hear that we missed the mark during your visit. Your concerns are valuable to us, and we would appreciate the opportunity to address them directly. If you could kindly provide more details about the issues you encountered, we would be eager to investigate and make the necessary improvements. Our aim is to ensure each guest has a comfortable and enjoyable stay, and we regret that we didn't meet that standard in your case. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Nov 2023 on Hotels
Terrific mini vacation! Location and property were excellent!! Very safe, clean, and very friendly staff! Special thanks to Mr. Bhupatela! We will come back!
Comment from Hotel Management
22 Nov 2023 by Guest Relations Management, Hotel Management
Hi Cherry!We're thankful for your thoughtful review! It brings us great joy to hear that you had a terrific mini vacation at our hotel and that you found our location and property to be excellent. Your glowing comments about the safety, cleanliness, and friendliness of our staff make us truly proud.We're especially thrilled to know that Mr. Bhupatela made a positive impact on your stay. Our team is dedicated to providing exceptional service, and it's fantastic to see their efforts recognized. We can't wait to welcome you back for another fantastic experience. Until then, safe travels!
