Ratings based on 239 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from richmond hill
Posted 22 Mar 2024
Hallways smell of smoke, unsavoury mall downstairs, probably the worst ritz you will ever stay in
by A verified traveler
Posted 22 Mar 2024
Lovely rooms and staff. Had a great bar and room service with great food
by A verified traveler
Posted 28 Jan 2024
The staff is excellent and very polite
by A verified traveler
Ritz Cle
Posted 6 Nov 2023 on HotelsStayed at the Ritz Carlton Cleveland and took in the Cavs Warriors game. Fantastic place. All around.
by A verified traveler
Posted 14 Oct 2023
Overall the stay was a very good experience and shall return
by A verified traveler
Posted 25 Aug 2023
by A verified traveler
Good luck. Management is lacking.
Posted 25 Aug 2023 on HotelsPerson at front desk was rude upon check-in. $700.00 room was dirty, dusty and had handprints all over the mirror and wine glasses. Asked to speak to a manager and there was no manager on duty. Left my cell number and name for the manager to call and it's been 3 days with no call. Give me a break.
by A verified traveler from huntington
Posted 14 Aug 2023
First i have to say how wonderful the staff is at the hotel. Grace and Alice in the club lounge couldn't have been more helpful. And while there i met Darryl McGarity who is the director of sales and marketing. Although my wife and i were only there for a long weekend he was so kind to spend time with us and discuss area attractions. When I expressed my disappointment at not being able to make it to the local art museum he sent over a book to our room on the treasures of that museum. Truly unexpected and really above and beyond.
The hotel restaurant, Turn was also a gem with an interesting menu and delicious food.
Location is also excellent and the hotel is really an easy walk to just about anywhere downtown. And of course being a Ritz Carlton it goes without saying that the rooms and other facilities are first class.
by A verified traveler
Posted 6 Aug 2023 on Hotels
AC in the room wasn’t working so the room got really hot
by A verified traveler
Posted 16 Jul 2023 on Hotels