Ratings based on 1,587 Verified Reviews

3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel

Posted 09 17, 17
Always love staying at this hotel when I'm in the Philippines.
3 out of 5
Recommended
for Everyone
by A verified traveler from USA

Good stay!

Posted 09 14, 17
The hotel lobby is nice and well kept! The hotel staff was amazing! They were attentive and extremely helpful and courteous. I appreciate all their help! They serve with smiles and they make you feel like royalty by the way they serve. However, the room was a bit outdated. It's clean and decent but updating lighting and fixtures will give it a little boost.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, California

hotel rating

Posted 09 1, 17
This hotel should be reflected with higher rating. The room was very spacious, clean bathroom and the towels are new and in good quality which very important. I would definitely stay there again and refer you to my clients.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tx

beautiful hotel in the heart of Cebu City

Posted 08 28, 17
Pros: Location
Cons: MY check in time was at 2pm and i got there at 4pm but the room is not ready for me
My room was not ready even if i came in 2 hours after my check in time but the staff was so accommodating and let me stayed at the Ambassadors Club
5 out of 5
Recommended
for Everyone
by A verified traveler from Quezon City Philippines

Clean and Nice

Posted 08 26, 17
The room is so clean and huge for a couple. The staff is very accomodating and cheerfu.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted 08 19, 17
We booked in this hotel because it is very accessible to the places we want to visit but the rooms are not well kept. They even put a ripped bedding on my daughter's bed. The room smells like an old house that was never cleaned for ages. The only positive things were the staff are friendly & we loved the buffet breakfast which were featured by Chefs Lau.
3 out of 5
by A verified traveler from Bohol

4th of July get away

Posted 07 14, 17
Pros: Casino
Cons: Bathrooms. Too high of a step to go inside the shower room.
Location: Magellans cross, Sto NiƱo church, temple of Leah
Book 2 rooms along with my sister and her husband from the US and the room was fior single beds. Apparently the confirmed king size bed from Expedia is not guaranteed since online booking. Me and my husband have to deal with the 2 single beds put together which was very uncomfortable. the shower head was leaking water to the ceiling and the walls so the pressure was not enough while taking a shower. Did not expect this...
3 out of 5
Recommended
for Everyone
by A verified traveler from montana USA

older very (very posh)....

Posted 07 5, 17
in its day she must have been really something.....still ok but i did not see were she was worth the $$...water temp in shower was all over the place..you had to be careful because hot was scalding hot...after a full day out the tv should work ...all the buttons on the clicker were worn off...what one did what ???....cable was soso.....bed was fine,all the staff fine...food....ok at breakfast.....local...fine both malls short taxi ride...pool..looked ok but kids were everywhere.....if you can get a room for 3k per night i say try it......
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted 07 1, 17
My stay st waterfront hotel was excellent. Staffs were Very courteous and service oriented
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with casino

Posted 06 30, 17
Very nice hotel with great service. The Sky tv didn't work.