Ratings based on 1,475 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from WA, Australia

Hotel far from city

Posted 03 22, 17
The hotel took about 45 minutes to reach from the airport. The hotel looks grand from the outside but when you get inside and into the room you can see it's tired and needs updating. The fixture and fittings in the room are outdated, the bathroom had a terrible shower in it. Shower head is too small and had an adjustable plunger to swap the water to come out of either the bath tap or shower. Unfortunately when you had a shower it came out of both. The shower head is too low and the flow comes out like a garden hose rather than a spray. The hotel is huge without the casino in it but it feels a little old fashioned. The staff are excellent though, very attentive.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Rest room needs to be updated

Posted 03 19, 17
Staff was good, very polite and helpful. The room needed to be updated especially bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Great location but room for improvement

Posted 02 24, 17
Pros: Great friendly staff... this will always make or break a stay. Toiletries were very good, pillows comfy.
Cons: Maintenance... toilet ran all day with slow leak (I was too lazy to complain about) and there was a constant noise coming from the AC system.
Location: Close to the mall if you like a daring walk :) Close to IT Park for a lot of good eating...
Paid for the Ambassador level room on the 18th floor. Lost the TV and WiFi for over a day, and was told it was only the 18th floor that was affected. So pay more than others and get less... and no offer of compensation. Had an issue with the bar fridge usage rate, but the woman at the counter during checkout was very accommodating on that and we agreed to a total. The staff was great at all levels that we encountered... very pleased with the service.
4 out of 5
Recommended
for Everyone
by A verified traveler

The classic hotel

Posted 02 23, 17
Nice ambiance and ammenities, near to the IT park and other malls
2 out of 5
by A verified traveler from new jersey

Posted 02 17, 17
Pros: nothing maybe the casino
Cons: cleanliness and employees are not very accommodating and friendly
hotel bathroom is not properly clean previous customer pubic hair near the bathtub .i even took a picture of it.
5 out of 5
Recommended
for Everyone
by A verified traveler from tampa florida

Friendly staff

Posted 02 8, 17
Pros: The breakfast and friendly staff. My aunt loves the casino while we explore the city shopping.
Cons: No
Location: Ayala shopping and food trip at Island Resto
Routine stay in a hotel just be there to rest and go out explore the city. I don't usually explore the hotel but the breakfast was so good. We love it that my niece will come to see me; so she will join breakfast with us.
2 out of 5
by A verified traveler from California

A usual stop for me..

Posted 02 3, 17
Pros: Staff
Cons: lots
Location: Ayala mall
I've stayed at this hotel a few times, but maybe not anymore. Each time it seems the quality goes down, this last stay was the worst yet; the toilet was not working and I had to call maintenance twice to get it fixed, also the WIFI does not work well for signal or speed, Red Bull is no longer stocked in the mini bar - and that is the best cure for jet lag. Also, the lunch buffet at Uno's is overpriced, and lastly- I had to wait in line at least a half hour to check out of the hotel(good thing I did not have a flight to catch that day). OK, I guess that is all the complaints I can think of for now.
3 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Place is fine but it did not impress me at all.

Posted 01 23, 17
We had issues with the AC and the shower in our room, the breakfast was not that impressive in one of the restaurants on the GF. However, staff are friendly.
3 out of 5
by A verified traveler from derman,ct usa

Ok but shower no good

Posted 01 19, 17
The hotel should renovate the tub so high snd water iin the shower is very low
5 out of 5
Recommended
for Everyone
by A verified traveler from Silver Springs, Florida

Service Excellent and Staff the ambassador Level

Posted 01 18, 17
Pros: The level of staff helpfulness.
Cons: Up date the water system...
Location: Close to Ayla mall and Sm Cebu city and IT park right across from Hotel.
Staying at waterfront every time I come to Cebu is an experience. The staff at all over very helpful and courtesy. The staff at ambassador level over whelming with helpfulness. Even with problems associated with the room and level of thoroughness in detail. They rectify a bad situation to an excellent with in a timely manner of efficiency. Would recommend the place to my friends and family. Kids love the pool and an excellent gym setup. My congratulations to a staff with excellent training and most important people skills. Well Done !!!!!!