Ratings based on 1,321 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

予約の部屋が確保できていない

Posted 08 31, 16
Pros: 無し
エクスペヂアを通じアンバサダーのキングサイズベッドルーム予約に対し、ふさがっていることを理由に ツインベッドルームに通された。
5 out of 5
by A verified traveler

세부시티쪽에 있는호텔 입니다.

Posted 08 30, 16
Location: 근처 한국식당과 마사지샵 가까운곳있음
나름 괜찮음. 편하게 지내다가 왔음. 카지노는 좀 작은느낌이고, 수영장 풀바는 8시 닫고, 10시까지 이용가능함. 수영장 이용객은 그리 많이 않음.
3 out of 5
by A verified traveler

当たり外れのある部屋

Posted 08 27, 16
2回目のリピート滞在。前回はツインのシングルユースで広々と快適。特に設備的にも問題なかった。が、しかし今回は部屋も狭く、トイレが詰まり2日間人を呼ばなければならなく最低。電気もチカチカ。交換はしてくれたが部屋に案内する時点で点検するべきです。あまり心地良く過ごせなかったハズれの部屋でした。
Comment from Hotel Management
08 30, 16 by Arnel, Hotel Management
Dear Guest, Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for sharing your positive feedback. Serving customers like you is a reward in itself. Receiving positive feedback from valued guests reaffirms our commitment to continuously exceed guests' expectations. Regarding your concerns, we have already raised them to the higher management so that immediate and corrective actions may be done accordingly. We are kindly asking for your name and e-mail address so we can give you feedback on the measures we have taken to improve our service. Thank you so much for sharing this review with us. These have encouraged us to take extra measures to improve our systems and services so we can continue to delight our guests. We hope this merits your understanding. May you have a great day ahead! Yours truly, ARNEL V. APARIS Marketing Communications Manager
5 out of 5
by A verified traveler from 兵庫県

お部屋が広い

Posted 08 26, 16
お部屋がとっても広かったので、それは最高でした。 窓から見える景色もよかったです。 ホテル内に、あるレストランもとても美味しかった。 お部屋の、ハンドタオルが設置されてなかったので、それは加えて欲しいですね。
3 out of 5
by A verified traveler from NOVA

Hotel is dated.

Posted 08 25, 16
hotel is old/dated. no hot water. Food was subpar. Expensive.. Casino is nothing to brag about. Bar was blah.. Will not recommend it to my friends unless you are interested in gambling. The only good thing about establishment are the staff. .....
4 out of 5
by A verified traveler from K

いいホテル、でもちょっと!

Posted 08 18, 16
市の中心部の巨大なホテル。ホテルマンの対応もいい。部屋も値段からすれば広い。ただ一点、建物が古く、匂いがある程度ある。そこを気にしなければいいホテルだ。
Comment from Hotel Management
08 22, 16 by Arnel, Hotel Management
Dear Guest, Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for sharing your positive feedback. Serving customers like you is a reward in itself. Receiving positive feedback from valued guests reaffirms our commitment to continuously exceed guests' expectations. Regarding your concerns, we have already raised them to the higher management so that immediate and corrective actions may be done accordingly. We are kindly asking for your name and e-mail address so we can give you feedback on the measures we have taken to improve our service. Thank you so much for sharing this review with us. These have encouraged us to take extra measures to improve our systems and services so we can continue to delight our guests. We hope this merits your understanding. May you have a great day ahead! Yours truly, ARNEL V. APARIS Marketing Communications Manager
4 out of 5
by A verified traveler

it park에서 가까운 호텔

Posted 08 15, 16
세부시티에서 지낼만한 최상의 호텔입니다. 가까운 곳에 편의시설 정말 많아요. 추천합니다^^
Comment from Hotel Management
08 23, 16 by Arnel, Hotel Management
Dear Guest, Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for sharing your feedback. We are overwhelmed that you have regarded us as the best hotel in Cebu! This is truly inspiring for all of us. Thank you very much for being our motivation in all that we do! Thank you once again for staying with us and we would be more than glad to serve you once again here at Waterfront Cebu City Hotel and Casino. May you have a great day ahead! Yours truly, ARNEL V. APARIS Marketing Communications Manager
4 out of 5
by A verified traveler from CHIBA JAPAN

とても快適に過ごせました。

Posted 08 14, 16
Pros: 清潔さ、朝のビッフェの美味しさ。
アンバサダーフロアに宿泊しました。部屋もよし、ラウンジもよしでした。ラウンジが夜19時でクローズしてしまったので、もっと長い時間オープンして欲しいです。ゲストサービスに持ってきてと言ったものが、来なかったので、スタッフ評価を3にしました。
Comment from Hotel Management
08 22, 16 by Arnel, Hotel Management
Dear Guest, Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for sharing your positive feedback. Serving customers like you is a reward in itself. Receiving positive feedback from valued guests reaffirms our commitment to continuously exceed guests' expectations. Regarding your concerns, we have already raised them to the higher management so that immediate and corrective actions may be done accordingly. We are kindly asking for your name and e-mail address so we can give you feedback on the measures we have taken to improve our service. Thank you so much for sharing this review with us. These have encouraged us to take extra measures to improve our systems and services so we can continue to delight our guests. We hope this merits your understanding. May you have a great day ahead! Yours truly, ARNEL V. APARIS Marketing Communications Manager
5 out of 5
by A verified traveler

Posted 08 12, 16
The hotel ans staff are great. Room is outdated and have some kind of bad smell... We only stay for a night so it was oo for us but if we stay longer I would ask to chnage room
Comment from Hotel Management
08 22, 16 by Arnel, Hotel Management
Dear Guest, Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for sharing your feedback. Your kind words about our hotel and staff have painted a smile on our faces! This will definitely motivate our staff as we will be telling them about your feedback! We are also grateful that you have pointed out our points for improvement! It might interest you to know that we will be doing room renovations soon and we hope we could delight you again with our service when you return! Thank you once again for staying with us and we would be more than glad to serve you once again here at Waterfront Cebu City Hotel and Casino. May you have a great day ahead! Yours truly, ARNEL V. APARIS Marketing Communications Manager
5 out of 5
by A verified traveler from California

Very nice hotel!

Posted 08 9, 16
Very clean and spacious hotel. The kids loved the hotel's swimming pool. We had free breakfast with our accommodations and the food was great.
Comment from Hotel Management
08 30, 16 by Arnel, Hotel Management
Dear Rob, Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for sharing your feedback. Our apologies for any inconvenience that you have experienced while staying with us. Please know that your feedback matters to us and we have raised your concerns to the departments. We hope you could give us a chance to turn your experience around when you come back. Thank you once again for staying with us and we would be more than glad to serve you once again here at Waterfront Cebu City Hotel and Casino. May you have a great day ahead! Yours truly, ARNEL V. APARIS Marketing Communications Manager