Ratings based on 1,454 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

アヤラモールに近いホテル

Posted 02 25, 17
アヤラモールに近いので、買い物は便利。モールまでタクシーで70ペソくらい。 アイランドホッピングのツアーを、ホテルで申し込んだ。 車での往復送迎がついて、一人6250ペソ。 平日だったため、二人で貸切状態で楽しかった。
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Great location but room for improvement

Posted 02 24, 17
Pros: Great friendly staff... this will always make or break a stay. Toiletries were very good, pillows comfy.
Cons: Maintenance... toilet ran all day with slow leak (I was too lazy to complain about) and there was a constant noise coming from the AC system.
Location: Close to the mall if you like a daring walk :) Close to IT Park for a lot of good eating...
Paid for the Ambassador level room on the 18th floor. Lost the TV and WiFi for over a day, and was told it was only the 18th floor that was affected. So pay more than others and get less... and no offer of compensation. Had an issue with the bar fridge usage rate, but the woman at the counter during checkout was very accommodating on that and we agreed to a total. The staff was great at all levels that we encountered... very pleased with the service.
4 out of 5
Recommended
for Everyone
by A verified traveler

The classic hotel

Posted 02 23, 17
Nice ambiance and ammenities, near to the IT park and other malls
4 out of 5
Recommended
for Everyone
by A verified traveler from 大阪

安心。安全なホテル

Posted 02 20, 17
Pros: 朝食、スタッフ対応、安心・安全
Cons: シャワーの湯量
Location: どこに行くにも便利です。タクシーも難なくつかまります。
17階の部屋のためかどうか以前に比べてお湯の出が悪かったです。それだけが不満でしたが、それ以外は申し分ありません。
2 out of 5
by A verified traveler from new jersey

Posted 02 17, 17
Pros: nothing maybe the casino
Cons: cleanliness and employees are not very accommodating and friendly
hotel bathroom is not properly clean previous customer pubic hair near the bathtub .i even took a picture of it.
3 out of 5
Recommended
for Everyone
by A verified traveler from 東京

カジノが面白い❗

Posted 02 9, 17
ホテル自体はカジノが着いていて楽しめた。ただシャワー室があまり綺麗ではなかたのが残念。隣の部屋とも壁が薄く、声が丸聞こえだった。
5 out of 5
Recommended
for Everyone
by A verified traveler from tampa florida

Friendly staff

Posted 02 8, 17
Pros: The breakfast and friendly staff. My aunt loves the casino while we explore the city shopping.
Cons: No
Location: Ayala shopping and food trip at Island Resto
Routine stay in a hotel just be there to rest and go out explore the city. I don't usually explore the hotel but the breakfast was so good. We love it that my niece will come to see me; so she will join breakfast with us.
2 out of 5
by A verified traveler from California

A usual stop for me..

Posted 02 3, 17
Pros: Staff
Cons: lots
Location: Ayala mall
I've stayed at this hotel a few times, but maybe not anymore. Each time it seems the quality goes down, this last stay was the worst yet; the toilet was not working and I had to call maintenance twice to get it fixed, also the WIFI does not work well for signal or speed, Red Bull is no longer stocked in the mini bar - and that is the best cure for jet lag. Also, the lunch buffet at Uno's is overpriced, and lastly- I had to wait in line at least a half hour to check out of the hotel(good thing I did not have a flight to catch that day). OK, I guess that is all the complaints I can think of for now.
1 out of 5
by A verified traveler from 日本

がいかんわるい

Posted 02 1, 17
部屋の水回り関係が全然だめでした。 シャワーがお湯が出ません。滞在期間中本当に困りました。清掃は良かった。
1 out of 5
by A verified traveler from 日本

シャワーの出が悪くて困りました

Posted 01 28, 17
Cons: 水回りを直さないとダメです
シャワーが全く部屋の出ません。設備がすごく古い水回りがとても悪い。私は滞在期間中シャワーを浴びていません