Ratings based on 1,802 Verified Reviews

3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Bristol uk

Posted 05 8, 18
Nice hotel. Room a little dated but bed very comfy. Staff very friendly and helpful. Pool side lovely with loungers. Gym is a little hot but well equipped. 30min taxi from airport. Free shuttle to Ayala and SM malls. Would recommend
2 out of 5
by A verified traveler from USA

Posted 04 29, 18
Hard beds needs remodeling staff very good but place run down would not stay again
2 out of 5
by A verified traveler from Illinois

Run down hotel

Posted 04 27, 18
Pros: Big hotel in the city.
Cons: hotel maintenance, esp. the bathrooms
This hotel needs updating. The bathrooms are run down. The lobby is very deceiving but once you get to your room it is quite disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful place

Posted 04 24, 18
Staff here were excellent. Stayed in the ambassador suite which gave access to the ambassador club. Everything was beautiful and amazing. Food and drink at the club were worthwhile. I would stay here every trip. Quietest casino I've ever been to in my life though! lol Other than that, 5 stars from me at this place!
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington State, USA

Don't drink the Mango Juice

Posted 04 23, 18
Not on the waterfront, there is a river in the far distance. Reasonable property for a couple of nights. Do not drink the mango juice in the breakfast area, unlike the drinks you get in the bar area they do not use filtered water, found out the hard way, no fun spending the day in the bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler

upgraded

Posted 04 22, 18
we got upgraded to a suite. what a nice surprise. hotel staff service is impeccable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County

Great hotel the best in cebu

Posted 04 21, 18
Overall this hotel was so great in so many ways. Room was huge with everything and more needed. 2 bathrooms and nice bed and table in living room and 2 tvs. Location was perfect close to everything malls, shops, laundry, stores and restaurants. Staff was outstanding and breakfast was amazing with so many selections. Top of the line hotel with class. I will stay there agaim when I come back to cebu. Casino was fun and enjoyed my time there. Thanks Waterfront for making my trip special.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted 04 21, 18
Excellent .... I will come back and stay anytime. Clean
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in cebu

Posted 04 15, 18
Very safe hotel in Cebu. Staff are very nice and room service is great. Would only stay here on visits to Cebu.
3 out of 5
by A verified traveler from USA

Old & over priced

Posted 04 15, 18
Inside is old and needs updating but it is clean.... outside is in definite need of repair as it is looking pretty used up. Internet is terrible considering this place is across the street from the IT park; infrastructure is accessible so there’s no excuse for Internet that’s slower than dial up. The staff is 100% awesome!!! Room rates are not a lot until you factor in where you are at and Remember that the employees make less than $200USD a month. But then again the place is owned by the Philippine government so that should explain a lot!