Ratings based on 970 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Mar 2024
by A verified traveler
Posted 19 Mar 2024
Property is very expensive but old. Very underwhelming. Only positive thing is the staff especially Abby!
by A verified traveler
Posted 17 Mar 2024
Beautiful resort with excellent facilities. Lots of options in the Breakfast buffet. Hotel is very well maintained but our room is showing signs of aging esp in the bathroom. Coming from USA, the hotel staff are amazing, customer service is on a different level. While there, make sure you don’t miss The spa.
by A verified traveler
Posted 23 Feb 2024
by A verified traveler
Posted 17 Feb 2024
I enjoyed the property, the staff and their services. However, we are extremely disappointed with the tour desk. We are extremely disappointed with the tour guide on February 11. As a tour guide, Dan told us who owns a particular piece of property. That’s it. Dan doesn’t know how to take pictures. The pictures he took were terrible. He’s pictures are crooked and contain pictures of his fingers. We feel our time and money are wasted on the February 11 tour. I requested a full refund from Emilie Y. Baniel; we are still waiting for our refund. February 11, 2024 was so disappointing that left us bad taste in our mouths. Because of that horrendous experience, we decided not to return to Cebu. We still talk about this horrible experience with our friends.
by A verified traveler
Posted 14 Feb 2024
Not the level of quality I’d except from a Shangri-La. We stayed in the ocean wing which had beautiful sea views, it the wing itself was quite tired and needs an upgrade. The hotel itself has a great beach area with some good spots for snorkeling.
by A verified traveler
Posted 12 Feb 2024
by A verified traveler
Posted 10 Feb 2024
This property submit there excellence in service, staff are cordial and in grounds surrounding welcomes what clients like to experience and enjoy. I highly recommend this hotel for leisure and convenience.
by A verified traveler
Posted 4 Feb 2024
One of the best hotel staff you can ask for, the hotel is a very good property, nice rooms, nice beach, nice everything, but the staff… that’s what makes it a GREAT hotel
by A verified traveler
Posted 30 Jan 2024