Ratings based on 125 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
I would stay there again
Posted 28 Feb 2020 on HotelsMy stay at Premier was very good the air conditioner was satisfactory the shower had very good hot water and the location was decent
Comment from Hotel Management
2 Mar 2020 by Premiere citi suites, Hotel Management
Thank you so much for this review dear guest!
by A verified traveler
Posted 18 Feb 2020 on Orbitz
2 issues only that are repairable: broken shower sliding door, the rest of the bathroom are good, we were able to use the shower. Safe for valuables was non functioning but the closet are good size for storing
Comment from Hotel Management
19 Feb 2020 by Premiere citi suites, Hotel Management
Thank you dear guest :)
by A verified traveler from Australia
Posted 27 Jan 2020 on Orbitz
Located near to city circle.
Breakfast is average cheap meal. Staffs are nice.
Comment from Hotel Management
28 Jan 2020 by Premiere citi suites, Hotel Management
Thank you guest
by A verified traveler
Posted 25 Jan 2020 on Hotels
Comment from Hotel Management
26 Jan 2020 by Premiere citi suites, Hotel Management
thank you
by A verified traveler
Posted 17 Jan 2020
good reasonable place to stay in cebu city, and they didn't triple the price during the festival.
Comment from Hotel Management
17 Jan 2020 by Premiere citi suites, Hotel Management
Thank you so much for this review dear guest!
by A verified traveler from London
Posted 10 Jan 2020
I stayed in this hotel 2 days. Does that make any sense to you. I paid for 14 and stayed 2 days.
Comment from Hotel Management
14 Jan 2020 by Premiere citi suites, Hotel Management
Hello dear guest,
We already investigated this case and we are very sorry to have you experienced such unpleasantness with your stay and we are thank you for giving time to send us this review this will help us to do our jobs better. Thank you
by A verified traveler from Canada
Posted 23 Dec 2019
We stayed in this property for 3 nights and 4days, staff were very friendly, breakfast was excellent with options of bread and rice and Filipino usual breakfast of silog. I love the longganisa! I was able to rest well in their comfy bed.
I highly recommend this place if you’re going to the city proper.
Comment from Hotel Management
25 Dec 2019 by Premiere citi suites, Hotel Management
Dear guest,
What an exceptional review coming from you! We are doing our best to give you a service that exceeds your expectations. Rest assured that this review will be known to our staffs and management. Thank you and we are looking forward to see you again, Till next time.
All the best,
Premiere Citi Suites, twice as nice
by A verified traveler
Posted 15 Dec 2019 on Hotels
Hotel is clean and staff are very pleasant. Location is good too
Comment from Hotel Management
16 Dec 2019 by Premiere citi suites, Hotel Management
Dear guest,
What an exceptional review coming from you! We are doing our best to give you a service that exceeds your expectations. Rest assured that this review will be known to our staffs and management. Thank you and we are looking forward to see you again, Till next time.
All the best,
Premiere Citi Suites, twice as nice
by A verified traveler
Posted 13 Dec 2019
Comment from Hotel Management
15 Dec 2019 by Premiere citi suites, Hotel Management
Dear guest,
What an exceptional review coming from you! We are doing our best to give you a service that exceeds your expectations. Rest assured that this review will be known to our staffs and management. Thank you and we are looking forward to see you again, Till next time.
All the best,
Premiere Citi Suites, twice as nice
by A verified traveler
Posted 1 Dec 2019
There's nothing wrong with the property.However,my family's travel plans changed and this worked against our favor since we booked a "non refundable" room.Basically,I paid for the entire stay on 11/22/19 to 11/27/19 and everything's non refundable per hotel policy.This sucks but what can you do?Hotel management apparently will allow my family to stay 2 nights on a different date in lieu to this unused but fully paid 5 night booking.Only thing I wish is different,hotel should have a better cancelation policy more reasonable than it is now,which basically is non existent.It should be taken into account that people's schedule do change and as long as cancelation is done in a timely manner,all or part of your payment should be refundable even if they would charge a cancelation fee.My family likes this hotel due to convenience and accessibility to Cebu Doctor's Hospital where my father had to have surgery.He was able to go home sooner than expected,reason why we had extra and unused 5 night booking.I'm not totally disappointed with this but I'm hoping the hotel would somehow modify their cancelation policy in the future.It should not be an all or nothing deal but their management should allow cancelation with refund as long customer cancels on a certain date that hotel would set.Most hotels in the USA offer free cancelation as long as done 24 hours before arrival.If canceled on 1st day,hotels still provide refund minus one day.I'm hoping Premier heads in this direction.Thank you
Comment from Hotel Management
1 Dec 2019 by Premiere citi suites, Hotel Management
Dear guest,
We are very sorry to hear that, With regards to this matter we are currently investigating the issue. Rest assured that the management is taking action seriously. Your opinion is very important with us. Thank you so much for the review.
All the best,
Premiere citi suites, twice as nice
