Ratings based on 143 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
needs improvement
Posted 1 Dec 2023 on HotelsI'm in Cebu on Business for a week. I had to cut my stay at this hotel because the place was not very inviting. The handles in the showers were falling off. Then I was late in the meeting because when I was about to take a shower the entire hotel ran out of water because of a broken pipe. There was no advice about the repairs, I only found out when I was in the shower and no water came out. The staff was good but they can only do so much. The hotel needs a lot of improvement and renovation.
by A verified traveler
Posted 7 Oct 2023
It’s fine for a night
by A verified traveler
Posted 19 Feb 2020 on Orbitz
by A verified traveler
Posted 10 Jan 2020 on Hotels
We enjoyed our stay here. It was filled with antiques. It’s just sad that this hotel seemed to have less guest and some restaurants/ bars are not functioning.
The hall way looks like a hospital hall way. Very sad and scary.
But, we did enjoy since we could avoid the crowd and noisiness of the city.
It was relaxing. We could use the pool all by ourselves too.
Unfortunately, not too much items to choose from the menu since they don’t have enough ingredients in the kitchen.
by A verified traveler
Posted 6 Jan 2020 on Hotels
The room was average and so as the food in the restaurant.
Expect that you’ll have shortage of choices from the menu.
by A verified traveler
Family Vacation
Posted 3 Jan 2020 on HotelsI booked the hotel for my whole family back in the Philippines. They said, the room is clean and big but the AC was inside the bathroom which they can't understand. My nieces and nephews enjoyed the pool. I thought the breakfast was for free for everyone registered as occupants and a buffet. But they have to pay for the kids breakfast, 200 per person additional and was not a buffet breakfast. The staff were friendly though.
by A verified traveler
Posted 2 Jan 2020
Extremely bad & dilapidated. Dirty room and bathroom. No Manager onsite.
by A verified traveler from Chouston
Posted 24 Jun 2019
Great breakfast buffet. A big variety to chose from.
Comment from Hotel Management
26 Jun 2019 by Jen, Hotel Management
Dear Sir/Madame,
Warm greetings from Crown Regency Residences Cebu!
Thanks for choosing to stay with us. It is always a pleasure to have you here at the resort. We are overjoyed to know that you are satisfied with your stay and that our breakfast buffet were to your liking.
Indeed, our resort continues its quest to further improve its facilities and services to ensure that esteemed guests such as you would enjoy your stay. It is feedback like yours that drives us every day to do our utmost to serve our valued guests. Recognition when deserved builds the team stronger and even more eager so thank you.
We hope to have you again and we look forward for another opportunity to serve you.
Sincerely Yours,
Jenesis
Marketing Communications Team
by A verified traveler from CebuCity
Posted 22 Jan 2019
by A verified traveler from Cebu City
Posted 18 Jan 2019
Room we got was very spacious, staff was very pleasing, polite. They respond immediately to our problem in our door lock.
Comment from Hotel Management
21 May 2019 by CORINNE , Hotel Management
Hello Rubusita,
Greetings from Crown Regency Residences Cebu!
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
