Ratings based on 943 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024
Employees are amazing, room was great. Lots of construction which is needed to upgrade exterior of hotel. Limited hot water was a pain in the....pool being updated, needs good cleaning!!
by A verified traveler
Posted 10 Feb 2024
Food was bad. Wifi cut out every 10 minutes. Aircon didnt work. Staff was no help. No hot water. Kids playing in the hallways even after complaining to staff about it.
by A verified traveler
Posted 30 Jan 2024
The check in counter folks and staff were so nice and polite but …
on the second night… There was a RAT in my room… it crawled over my feet and hid underneath my bed… I left, they forced me to move rooms… but there was no way I’m staying at that place…
Sad part too is that they did not refund me for the remaining days of my stay…
That place should be condemend… The shower was not draining water…and the elevators would only take you to a certain floor… you have to step out in the middle of a dark dimmed level to hop on a different elevator…this place is run down…
This place is filthy - DO NOT STAY HERE!
by A verified traveler
Posted 26 Jan 2024
by A verified traveler
Posted 22 Jan 2024
Very nice room with incredible view. Grand Parade no longer goes this way. Very disappointing but perfect for circle and shopping.
by A verified traveler
Posted 12 Jan 2024
by A verified traveler
Posted 8 Jan 2024 on Hotels
by A verified traveler
Bathroom Hell
Posted 28 Dec 2023 on Hotelsthe room was not ready and very hot
The toilet was flushing continuously
called 4 times they worked on it but never got working
This caused noise n smell for whole time there
did not compensate for this
by A verified traveler
Great location
Posted 24 Dec 2023 on HotelsGreat location and walkable for restaurants and stores
by A verified traveler from Rockwall
Posted 6 Dec 2023
Walkable to places I want to go.
