Ratings based on 90 Verified Reviews
4.1 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Feb 2020
Comment from Hotel Management
12 Feb 2020 by Room Rentals Cebu, Hotel Management
Thank you for your feedback! We are looking forward to have you again here soon!
by A verified traveler
Posted 28 Nov 2019
The place was great
Comment from Hotel Management
29 Nov 2019 by Room Rentals Cebu, Hotel Management
Thank you for your feedback! We greatly appreciate it!
by A verified traveler
Posted 19 Sep 2019 on Orbitz
The representative was friendly and very professional. I enjoyed my stay!
Comment from Hotel Management
19 Sep 2019 by Room Rentals Cebu, Hotel Management
We are so glad to know you enjoyed it here! Thank you for the feedback. We will make sure Estela will be commended for a great service. See you around very soon!
by A verified traveler
Posted 15 May 2019
Comment from Hotel Management
19 May 2019 by Room Rentals Cebu, Hotel Management
Thank you for your feedback. We appreciate your time writing us a review. See you again in your future trips to Mactan!
by A verified traveler from melbourne, Australia
Posted 24 Apr 2019
16 G bathroom is the problem, the sink led once you pushed it down that’s it. It won’t unlock to release the water. Lucky I know a little bit of plumbing l had to muck around under the sink.
Comment from Hotel Management
24 Apr 2019 by Room Rentals Cebu, Hotel Management
We're very sorry this had to happen during your stay. We have already looked into the issued and addressed it to ensure future guests will not experience this. Thank you for the feedback and we look forward to having you again soon!
by A verified traveler
Posted 1 Apr 2019
More info on which unit, cluster etc on confirmation since there's 3 different lobbies for each one.
Comment from Hotel Management
30 Apr 2019 by Room Rentals Cebu, Hotel Management
Hi, we send our guests emails to make sure you are directed to the correct lobby for check-in. We're sorry if you didn't receive our emails but they are automatically sent to guests upon booking. We hope you had a wonderful stay and we're looking forward to have you again soon!
by A verified traveler
Posted 5 Mar 2019
Nice pool but gym is disappointing I've been here twice over three month period and the same two treadmills are out of order lol.
Security are great n helpful. I don't understand why they shut the pool down for a whole day to clean n put chemicals????? I have a pool i do it at night the chemicals check in the morning and all ok i swim i understand if they shut it from 10pm the day before and reopen at midday. I watch the pool cleaner today was he was still cleaning it even after he had n entire day to do it lol. And its the first time I've seen him actually vacuum the whole pool. another thing why are you not allowed to use the pool at 6am like the gym??? Its quite normal to swim at 6 am if i was working i wouldn't be able to exercise.
Comment from Hotel Management
30 Mar 2019 by Room Rentals Cebu, Hotel Management
Hi, we're sorry that you were not happy about the pool rules. A large pool like ours take a few hours to clean especially if done manually. We are working on acquiring an automatic pool cleaner to ensure that the 50m pool is well maintained at all times. Thank you for your feedback.
by A verified traveler from USA
Posted 2 Feb 2019
Just a super-Spartan experience. There is one thin chintzy tiny bedcover on the fitted sheet. Two tiny towels that have to serve as your shower towels and pool towels for your whole stay. Tiny tiny under-equipped kitchen. No napkins or paper towels or rags. Really leaky shower plumbing. I would avoid
Comment from Hotel Management
3 Feb 2019 by Room Rentals Cebu, Hotel Management
I am sorry that the apartment has not met your expectations. We are offering our home as an alternative to costly hotel accommodations. We wish you could have informed us of your concerns during your stay, we would have been more than happy to address these.
Thank you for your feedback. Rest assured your concerns have been well noted and taken into consideration.
by A verified traveler
Posted 2 Feb 2019
Comment from Hotel Management
2 Apr 2019 by Room Rentals Cebu, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 29 Jan 2019