Ratings based on 969 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
Property was convenient to our needs , except we where without hot water for 3 mornings. On the 1st morning I mentioned this to the desk , they acknowledged and said they had no other complaints and brushed it off ,as a one off. The second morning I, mentioned it again and they where apologised for inconvenience as other people where complaining. The following morning I left early and rang bell to let them know I was leaving, they told me someone would always be around, no response. I didn’t make it a big issue as in the afternoon / evening the hotwater was on. Luckily I took the opportunity. Not once did they inform me of any hot water issues , or say can we offer a complementary dinner.
Comment from Hotel Management
15 Apr 2024 by Dipesh, Hotel Management
Dear Tony,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the hot water issue during your stay. Your feedback is valuable to us as it helps us identify areas for improvement.We regret that our initial response to your concerns on the first morning was not up to our usual standard, and we apologize for any frustration this may have caused. We understand the importance of hot water for a comfortable stay and are working to ensure that such issues are addressed promptly in the future.Regarding the lack of communication about the hot water issues or compensation, we apologize for this oversight. We should have kept you informed and offered appropriate compensation for the inconvenience caused.We appreciate your understanding and patience during this time and hope that you will consider giving us another opportunity to provide you with a better experience in the future. If there is anything else you would like to discuss or if you have any further feedback, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience and thank you for bringing this to our attention.Warm Regards,Dipesh SubediHotel managerIbis Styles Canberra
by A verified traveler
Posted 3 Apr 2024
Nice place to stay. Was a bit over priced for the Easter long weekend but otherwise ok.
by A verified traveler
Posted 3 Apr 2024
It's a value for price accomodation. For 246-ish AUD we had one family room breakfast.
by A verified traveler
Posted 25 Mar 2024
Staff were helpful and friendly.
No bed side tables or lights.
A bit difficult to navigate round the property.
Room numbers were not well displayed.
Comment from Hotel Management
1 Apr 2024 by Dipesh, Hotel Management
Dear Jennifer,Thank you for sharing your feedback with us. We are pleased to hear that you found our staff helpful and friendly during your stay.We apologize for any inconvenience caused by the lack of bedside tables or lights in your room. Your feedback is valuable to us, and we will take this into consideration as we continue to improve our guest accommodations.We also apologize for any difficulty you experienced navigating around the property and for the room numbers not being well displayed. We will review our signage and navigation aids to ensure a smoother experience for our guests.We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
by A verified traveler
Posted 21 Mar 2024
Net screen broken. TV remote was not working
by A verified traveler
Posted 18 Mar 2024
The property is a little dated with some rough finishings in the roon. However, the staff were super friendly and the hotel is in a great spot.
by A verified traveler
Posted 21 Feb 2024
by A verified traveler
Posted 28 Jan 2024
Noise from water heater.
Comment from Hotel Management
1 Feb 2024 by Dipesh, Hotel Management
Dear Simon,I am sorry to hear that you were disturbed by the noise of the hot water system. I apologize for the inconvenience caused to you.I will investigate it personally with the help of the maintenance manager and rectify it. I hope to welcome you again to our hotel.Thank you.Kind Regards,Dipesh Subedi
by A verified traveler
Posted 28 Jan 2024
Staff were great. TV remote was missing and was rectified within 30 minutes.
Was a bit dirty (used tissue under a bed which was spotted while looking for the remote), but bedding and bathroom was clean.
Would recommend.
Comment from Hotel Management
1 Feb 2024 by Dipesh, Hotel Management
Hi Thomas,I am glad to hear that you enjoyed your stay with us. I will look into the points that you pointed out with the concerned department head.I appreciate your time to write this review and look forward to welcoming you again to the hotel.Thank you.Kind Regards,Dipesh Subedi
by A verified traveler
Posted 14 Jan 2024 on Wotif
The shower wasn't working which wasn't ideal
Comment from Hotel Management
23 Jan 2024 by Dipesh, Hotel Management
Dear Rachel,I am sorry to hear that you didn't have a pleasant experience at our hotel. I do apologize for the inconvenience caused to you and your family. I have discussed the issue with my team and rectify it. I hope you will come back to us on your next visit.Looking forward to welcoming you at the hotel.Thank you.Kind Regards,Dipesh Subedi
