Ratings based on 581 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
Perfect rooms and relaxing environment
by A verified traveler
Posted 13 Mar 2024
by A verified traveler
Good but not for everyone
Posted 18 Dec 2023 on HotelsNice hotel. Staff were maybe slightly unfriendly. Big resort spread out so room is a good 5-7 minute walk from pool / restaurant / reception. Not for everyone. Also about a 10 minute walk to beach. Lovely restaurant. Pool average.
Comment from Hotel Management
25 Dec 2023 by Tanuj Prajapati- Rooms Division Manager, Hotel Management
Hi SB,Thank you for your review. I am sorry to hear that your experience was not as per the standard that we have at the Crystabrook Byron. I would like to learn more about this experience for our learning and development. You are welcome to reach back to me by contacting the Front desk on 02 6639 2000.
by A verified traveler
Posted 2 Dec 2023
A wonderful resort in a great location. Excellent location facilities and surrounded by a beautiful forest. Service is good but could be improved a little. Nothing major though. Highly recommend.
Comment from Hotel Management
25 Dec 2023 by Tanuj Prajapati- Rooms Division Manager, Hotel Management
Hi Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,Tanuj PrajapatiRooms Division Manager
by A verified traveler
Posted 15 Nov 2023
Comment from Hotel Management
29 Nov 2023 by Tanuj Prajapati- Rooms Division Manager, Hotel Management
Hi Karl,Thank you for your 5 star review. Looking forward to welcoming you back.
by A verified traveler
Posted 22 Oct 2023 on Wotif
A beautiful haven. Will definitely be back. My only concern was that the room smelt musty and the air conditioner blew out musty air, and as someone with black mould in my lungs this was of significant concern, but it thankfully didn't seem to affect me negatively.
Comment from Hotel Management
5 Nov 2023 by Tanuj Prajapati- Rooms Division Manager, Hotel Management
Hi Catherine,Thank you for your review,Looking forward to welcoming you back
by A verified traveler
Posted 18 Oct 2023 on Hotels
Comment from Hotel Management
20 Oct 2023 by Tanuj Prajapati- Rooms Division Manager, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Mixed feelings
Posted 15 Oct 2023 on HotelsVery impressed with the room and facilities. Although I was very disappointed that at the front desk they state that late checkout is available for extra $, but when I requested this, they said I cannot have late checkout as ‘they are fully booked’; I found that hard to believe, as I had a Sunday checkout (very rare for people to check in on a Sunday, and upon checking availability of the room on their website for that day, they were not fully booked out at all? Food variety is extremely limited & expensive, even less variety for their room service menu; literally only burgers, chips and calamari that costs $30?!
Comment from Hotel Management
20 Oct 2023 by Tanuj Prajapati- Rooms Division Manager, Hotel Management
Hi Cody,Thank you for taking time to write a review regarding your stay with us. I am sorry to hear that your stay was not up to the standard that we have at the Crystalbrook Byron, however, I would like to assure you that I have shared your feedback to the relevant teams to review. On investigation, the request for a late check out was denied as your suite was booked out that day, although I do see you getting a complimentary late check out until 12.30 pm with the privilege of using the resort facilities after check out. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A verified traveler
Posted 8 Sep 2023
Comment from Hotel Management
30 Sep 2023 by Tanuj Prajapati- Rooms Division Manager, Hotel Management
Hi Cory,Thank you for the five stars.
by A verified traveler
Posted 28 Aug 2023 on Wotif
Great place.
Comment from Hotel Management
30 Aug 2023 by Arran Hughes , Hotel Management
Hi Craig,Thank you for your review! We can't wait to welcome you back in the near future!Until next time, stay relaxed & refreshed.Namaste,Arran HughesAssistant Front Office Manager