Ratings based on 997 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Bathroom tiles dirty
Comment from Hotel Management
16 Apr 2024 by The Management, Hotel Management
Dear Yoke Chin, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. We view your feedback on the bathroom tiles with concern. Please allow us to clarify that our housekeeping team is committed to ensure the cleanliness of our guest rooms before welcoming new guests. Nevertheless, we will enhance the maintenance of the tiles in order to ensure they look pleasant for better guests' experience. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you. Regards,The Management
by A verified traveler
Posted 11 Apr 2024
Convenient location and walking distance to food market.
Comment from Hotel Management
16 Apr 2024 by The Management, Hotel Management
Dear Yu Keung, Greetings from Sunway Hotel Georgetown. We are glad you find our location strategic and trust our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 3 Mar 2024
Clean and Fast
Comment from Hotel Management
4 Mar 2024 by The Management, Hotel Management
Dear Sean, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
by A verified traveler
Posted 15 Feb 2024
Clean, people are nice, convenient
Comment from Hotel Management
21 Feb 2024 by The Management, Hotel Management
Dear Elaine,Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 11 Jan 2024
Convenient place to stay at with attractions very near to the hotel. Breakfast starts at 6.30am but when we were there most hot items are not read yet. Else all is good
Comment from Hotel Management
12 Jan 2024 by The Management, Hotel Management
Dear Jeannie, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations and you find our location strategic. Rest assured that we have highlighted your concern on the breakfast service to the restaurant team for improvement as we wish to serve you even better during your future visits. Please recommend us to your friends and family, we thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 28 Dec 2023 on Hotels
Bedding was terribly dirty with stains and yellowing. Towels with frayed edges. Breakfast selection was pathetic. I was looking forward to end of my trip and check out.
Comment from Hotel Management
28 Dec 2023 by The Management, Hotel Management
Dear Valued Guest,Greetings from Sunway Hotel Georgetown. We thank you for spending time to share your review. We would like to apologise for the unpleasant experience. Please allow us to rectify and retain your trust towards our service. Kindly approach our reception with your comments, we will be glad to assist as we want to ensure your trip to be a memorable one. Thank you for your patience, we promise to highlight this to all our team members in order to avoid the similar from happening again. We hope this experience will not mar your impression of the hotel and you would extend us an opportunity to serve you better. Regards,The Management
by A verified traveler
Posted 27 Dec 2023
very good location
Comment from Hotel Management
28 Dec 2023 by The Management, Hotel Management
Dear Chee Seng,Greetings from Sunway Hotel Georgetown. We are glad you find our location strategic and trust our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.Regards,The Management
by A verified traveler
Pleasant stay with good customer service
Posted 23 Dec 2023 on HotelsGreat location. Accessible to many amenities - local food, massage, cafes. Was upgraded to a suite which really made my day. Counter staff were helpful and accommodating. Facade was a bit deceiving Cz it looks slightly rundown.
Comment from Hotel Management
27 Dec 2023 by The Management, Hotel Management
Dear Siew Cheng,Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler from Burnaby
Posted 17 Dec 2023
Comment from Hotel Management
18 Dec 2023 by The Management, Hotel Management
Dear Loongken, Greetings from Sunway Hotel Georgetown. We are glad you enjoyed your stay and trust our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by The Management, Hotel Management
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad you enjoyed your stay and trust our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
