Ratings based on 1,280 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
3 happy campers
Posted 26 Dec 2023 on HotelsEasy checkin very helpful staff allowed us to into room earlier as it was ready. Room was great,booked a one bedroom but it was actually 2 bedrooms. Very clean, kitchen equipment not so good only 3 small glasses. Shower very average water pressure. Pool was niceamd gym well equipped. Great location easy walking distance to shops and food. Extra surprise of christmas treats in room, very nice
Comment from Hotel Management
30 Jan 2024 by Mantra Midtown Team, Hotel Management
Dear Karen,Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your check-in was easy and that our staff was helpful in accommodating your request to enter the room earlier.We're pleased to learn that you enjoyed the unexpected upgrade to a two-bedroom suite, and we appreciate your feedback on the room's cleanliness. It's great to hear that the pool met your expectations, and that the gym was well-equipped for your needs.Your comments regarding the kitchen equipment, water pressure in the shower, and the limited number of glasses have been duly noted, and we will address these areas to enhance the overall guest experience.We are thrilled that our location proved convenient for your needs, with easy access to shops and dining options. It was our pleasure to provide you with some Christmas treats as a special surprise, and we're glad you found them enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another positive experience in the future.Warm regards,Mantra Midtown Team
by A verified traveler
Upgrade curtains for 5 stars
Posted 8 Dec 2023 on HotelsVery convenient and comfortable. Would be lovely to have block out curtains and also if they closed properly.
Comment from Hotel Management
30 Jan 2024 by Mantra Midtown Team, Hotel Management
Dear Jan,Thank you for sharing your feedback with us. We're pleased to hear that you found your stay convenient and comfortable.We appreciate your suggestion regarding block-out curtains, and we understand the importance of a good night's sleep. We will certainly take this into consideration for future improvements. Our goal is to ensure that every guest has a restful and enjoyable experience, and your input is valuable in achieving that.If there's anything specific you'd like us to address or if you have additional preferences, please feel free to let us know. We are committed to making our guests' stays as pleasant as possible and will do our best to accommodate your requests.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Best regards,Mantra Midtown Team
by A verified traveler
Posted 21 Nov 2023 on Wotif
Unfortunately the room needed a lot of attention - dryer, toilet and door to balcony all broken. Carpet needs replacing (lots of stains and warping) and to increase privacy to the main living area, more appropriate curtains should be considered. The reception staff were lovely to deal with and took feedback and attempted to rectify the problems that they could.
Comment from Hotel Management
29 Nov 2023 by Rebecca , Hotel Management
Dear Paula,Thank you for taking the time to share your feedback with us. I sincerely apologize for the issues you encountered during your stay at Mantra Midtown. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that your experience fell short of expectations.I appreciate your understanding and acknowledgment of our reception staff's efforts to address the issues promptly. Please be assured that your comments have been shared with the relevant teams, and we will take immediate action to rectify the concerns you raised, including the broken appliances, the condition of the carpet, and the curtains to enhance privacy.Your feedback is invaluable to us, and we are committed to ensuring that necessary improvements are made to provide a more seamless experience for our guests in the future. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a stay that exceeds your expectations. Please feel free to reach out directly if you have any specific requests or concerns for your next visit.Thank you for choosing Mantra Midtown, and we appreciate your patience and understanding.Best regards,Rebecca Front Office Supervisor Mantra Midtown
by A verified traveler
Posted 11 Nov 2023 on Wotif
Wedidnotlikeanything.Dirty,noservice,nohelpatreceptrion.Nofood.Terribleplace.NotliketheotherMantrahortels.
Comment from Hotel Management
12 Nov 2023 by Melody, Hotel Management
Dear Anne,We sincerely apologize for the disappointment you experienced during your stay at Mantra Midtown. We regret that our service did not meet your expectations, and we appreciate your candid feedback.It's disheartening to hear that you found the room unsatisfactory, and we're sorry for any inconvenience caused. We were unaware of your concerns during your stay, and we regret that we couldn't address them in real-time. We understand that communication is key, and we apologize if we fell short in providing the level of service you deserved.Upon learning about your dissatisfaction we offered a room move and an upgrade to make amends. We're sorry to hear that these options were declined. Please be assured that we take your feedback seriously, and we will investigate the issues you raised to prevent similar occurrences in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Mantra Midtown Team
by A verified traveler
Posted 29 Oct 2023 on Wotif
It was all great - thank you.
Comment from Hotel Management
2 Nov 2023 by Reception, Hotel Management
Dear Robyn,Thank you for your review. We are very pleased to hear that you had a wonderful stay with us.Kind regards,Mantra Midtown Team
by A verified traveler
Posted 16 Oct 2023
Great place, everything we needed. Thanks
Comment from Hotel Management
24 Oct 2023 by Rebecca P, Hotel Management
Thank you for taking the time to leave a review! We're delighted to hear that you had a great experience at Mantra Midtown and that we were able to provide everything you needed during your stay. Our team works hard to ensure that our guests have a comfortable and enjoyable visit, and it's always wonderful to receive positive feedback. We hope to have the pleasure of hosting you again in the future. If you have any suggestions or specific highlights from your stay, feel free to share them. Your insights help us continue to improve our services. Thank you for choosing Mantra Midtown!
by A verified traveler
Posted 13 Sep 2023 on Hotels
Comment from Hotel Management
14 Sep 2023 by Kam, Hotel Management
Dear Natalie,Thank you so much for your fantastic review! We are thrilled to hear that you had a great stay at Mantra Midtown.At Mantra Midtown, our aim is to provide exceptional experiences for our guests, and it's incredibly rewarding to know that we achieved that during your stay.Your feedback means a lot to us, and we look forward to the opportunity to welcome you back for another outstanding stay in the future. If you have any specific comments or suggestions on how we can make your next stay even more enjoyable, please feel free to share them with us.Warm regards,Mantra Midtown Team
by A verified traveler
Posted 11 Sep 2023 on Wotif
Great stay at Mantra Midtown, made all the more special by Ho on reception who was so kind and welcoming and made my husbands birthday something to remember. Thank you :)
Comment from Hotel Management
14 Sep 2023 by Kam, Hotel Management
Dear Christina,Thank you so much for taking the time to share your wonderful experience at Mantra Midtown. We are delighted to hear that you had a great stay.At Mantra Midtown, we strive to create memorable and enjoyable experiences for our guests, and it's heartening to know that Ho's kindness and warm welcome contributed to your stay. We will make sure to pass on your kind words to Ho and the entire team to recognize their dedication.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for more special moments in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warmest regards,Mantra Midtown Team
by A verified traveler
Posted 6 Aug 2023
Comment from Hotel Management
8 Aug 2023 by ., Hotel Management
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by A verified traveler
Posted 21 Jul 2023
Easy check in and out. Room quiet and comfortable with well stocked kitchenette if wishing to self cater.
Comment from Hotel Management
22 Jul 2023 by Melody, Hotel Management
Dear Angela,Thank you for choosing Mantra Midtown for your recent stay, and for taking the time to leave us such a positive review. We're delighted to hear that your check-in and check-out processes were smooth and hassle-free. Our team aims to provide excellent service from the moment our guests arrive until they depart, and we're thrilled that we met your expectations.We're pleased to know that you found your room quiet and comfortable. We understand the importance of a peaceful and restful environment for our guests, and we're glad you enjoyed your stay. Our well-stocked kitchenettes are designed to offer convenience and flexibility to our guests who wish to self-cater, and we're delighted that you found them to be to your satisfaction.Once again, thank you for sharing your positive feedback with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Mantra Midtown on your future visits to the area. If there is anything specific you would like for your next stay, please do not hesitate to let us know. Our team is always here to assist in making your experience even more enjoyable.Warm regards,The Mantra Midtown Team