Ratings based on 982 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
When I first saw the property I thought it was abandoned. We were here for a 2 night stay and switched locations for our second night. The rooms were nice enough but we saw a bug that we weren't sharing a room with. Super nice about refunding our second night.
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Kelly,Thank you for your kind feedback. We're sorry to hear that your initial impression of the property wasn't favorable and that you encountered an issue with pests during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience or discomfort caused. We're glad to hear that our team was able to assist you with switching locations for your second night and that you found the rooms to be nice enough. We appreciate your understanding and thank you for allowing us to address your concerns and provide a refund for the second night.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Apr 2024
We stayed two nights, our room was clean and everything looked okay. The bed frames were a bit annoying being metal and every time you move it makes a noise. It was pretty quiet at night and the beds were comfortable. It worked for what we needed.
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Jessica,Thank you for your kind feedback! We're glad to hear that overall, your stay was satisfactory and that your room met your expectations in terms of cleanliness and comfort. We apologize for any inconvenience caused by the noise from the bed frames and appreciate you bringing it to our attention. Your comments help us improve, and we'll consider this for future enhancements. We're pleased that our accommodations worked well for your needs, and we hope to welcome you back again soon!Sincerely,Hotel Manager
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Hotel Manager, Hotel Management
Dear Brandon,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Marcia,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager
by A verified traveler
Posted 10 Apr 2024
Very nice and clean hotel with spacious rooms and tubs with a drain plug.
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear mike,Thank you for your great feedback. We're delighted to hear that you enjoyed your stay with us! Providing clean and spacious accommodations is a top priority, and we're glad to hear that our rooms meet your expectations. It's great to know that you appreciated the tubs with drain plugs, as we aim to provide amenities that enhance our guests' comfort and convenience. We look forward to welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Apr 2024
I loved the staff! The room was not like what I thought I booked but it was ok other than the beds were really high from the ground and the metal box was loud when you bumped it with your foot or something. The pool was great and they offered towels for the pool area and chairs to sit outside in front of your room or around the pool. The staff went above and beyond when we got locked out of our room and it only took minutes.
Comment from Hotel Management
8 Apr 2024 by Hotel Manager, Hotel Management
Dear Lyndsey,We're thrilled to hear that you loved our staff and enjoyed your overall experience! We apologize for any inconvenience regarding the room not meeting your expectations and the issues with the beds and metal box. Your feedback is valuable, and we'll certainly look into addressing these concerns to improve future stays. It's fantastic to know that you appreciated the amenities like the pool area and the attentive service provided by our staff. We're glad we could promptly assist you when you were locked out of your room. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Apr 2024
Mary was very sweet and friendly
Comment from Hotel Management
8 Apr 2024 by Hotel Manager, Hotel Management
Dear Alyssa,Thank you for your great feedback. We're delighted to hear that Mary provided you with exceptional service during your stay! We strive to ensure our guests feel welcome and valued, and it's wonderful to hear that Mary's warmth and friendliness made a positive impact on your experience. We'll be sure to pass along your kind words to her. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Apr 2024
Good service, breakfast could be better.
Comment from Hotel Management
4 Apr 2024 by Hotel Manager, Hotel Management
Dear Sandra,Thank you for your great feedback! We're glad to hear that you found our service to be good. Your satisfaction is important to us, and we appreciate your input regarding the breakfast. We'll consider your comments as we strive to improve and enhance our offerings. We hope to have the opportunity to serve you even better in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Mar 2024
good
Comment from Hotel Management
26 Mar 2024 by Hotel Manager, Hotel Management
Dear Jane,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 25 Mar 2024
Only about 2 channels on TV. Toilet rocked every time you sat on it
Comment from Hotel Management
25 Mar 2024 by Hotel Manager , Hotel Management
Dear David,We apologize for the inconvenience you experienced with the television channels and the unstable toilet. Your feedback is appreciated, and we will address these issues promptly to ensure a better experience for all guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager
