Ratings based on 988 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
The halls and room had a foul smell. The room was not cleaned. It looked clean but there was blood on both bed sheets and top cover. I asked for clean linnen. The tolit had urine and stool on the seat and urinte and dirt on the lid. The head of the bed had some type of sticky stuff on it and whenI wiped down the sink and counter it was dirty. The juice machine was broke and they only had a few small dried out donuts. No one was there to check you out so you can get a reciept. DO NOT RECOMEND
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello JULIETTE,We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us and will be shared with the relevant departments for improvement. Your concerns will be addressed to ensure a more pleasant experience for future guests.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Sarah. The staff and I at the Red Roof Inn & Suites Biloxi appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
Nice and clean place to stay. Worth the price to stay. My only complaint was you can hear doors slamming at night.
Comment from Hotel Management
15 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Lakesha,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES BILOXI. I'm so glad you had a nice and clean stay, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the noise disturbance you encountered hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Mar 2024
Let out bed was a no so my kids had to double up thank goodness I booked a room with 2 beds
Comment from Hotel Management
23 Mar 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Marcus, Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score following your stay at the Red Roof Inn & Suites Biloxi. The situation you described regarding the Let-out bed not being available is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Mar 2024
It’s was clean it’s noisy
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Ellen, We're glad to hear you found the hotel clean. We regret any noise disturbances you experienced during your stay. Your feedback is valuable for us to ensure a pleasant experience for all guests. Feel free to reach out to our management team to discuss your concerns further.
by A verified traveler
Posted 17 Mar 2024
The property was dirty. The public bathroom did not have lock on the door. The floor that I was going to stay on smelled like marijuana and cigarettes smoke. The beer caps and paper on the hall way floor on the 3rd floor also. I chose not to stay at this property as a result.
Comment from Hotel Management
18 Mar 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Gabriel,We are sorry to hear your recent experience at the RED ROOF INN & SUITES BILOXI did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Mar 2024
Good
Comment from Hotel Management
16 Mar 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Erica, for telling us about your stay at the Red Roof Inn & Suites Biloxi. I am glad you had a great encounter with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Mar 2024
Very comfortable and welcoming
Comment from Hotel Management
14 Mar 2024 by Manager, Hotel Management
Hello Kimberly,We are delighted to hear that you found our hotel comfortable and welcoming. We strive to create a pleasant experience for all our guests. Thank you for sharing your positive feedback with us.
by A verified traveler
Posted 11 Mar 2024
It was good
Comment from Hotel Management
13 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Shaquita,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES BILOXI. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are pleased to read that your visit with us was good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Mar 2024
It had roaches and it was dirty and it smelled and the people were rude and it was very noisy.
Comment from Hotel Management
13 Mar 2024 by Manager, Hotel Management
Hello patrick, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
