Ratings based on 690 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Francisco
Posted 29 Feb 2024
Safe and quiet place to stay. Staff are excellent
Comment from Hotel Management
1 Mar 2024 by Daphne Hsiao , Hotel Management
Dear Milton,Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for taking the time to send us your valuable comments.We are delighted to hear that you had a pleasant experience on your stay with us; and appreciate your positive feedback on our staff services. We look forward to welcoming you on your next stay with us.
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
25 Mar 2024 by Daphne Hsiao , Hotel Management
Dear Lingyan,Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback.Rest be assured that we will double ours efforts to improve the level of guest experiences. We look forward to welcoming you back in the near future.
by A verified traveler from los altos
Posted 1 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Tiffany Liu , Hotel Management
Dear Mingyu, Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your positive comment. We look forward to welcoming you back soon!
by A verified traveler
Hyatt did it right!
Posted 24 Nov 2023 on HotelsAmazing! Absolutely the best hotel experience I have had.
Food was great and staff was helpful. Especially Scott (SunHao), he assisted us with booking high speed rail tickets and made the process very convenient. We will be staying again!
Comment from Hotel Management
29 Nov 2023 by Tiffany Liu , Hotel Management
Dear Ali, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and sharing your comment. We are pleased to learn that you have enjoyed staying with us and our food and staff was able to leave you impressive memory. Your recognition on our Concierge colleague Scott will be definitely shared to the team and we will continue to thrive for excellence in our operation. Looking forward to welcoming you back soon!
by A verified traveler
Posted 16 Sep 2023
Comment from Hotel Management
18 Sep 2023 by Tiffany Liu , Hotel Management
Dear Lieting , thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We are pleased to hear that you enjoyed staying with us. Look forward to welcoming you back soon!
by A verified traveler
Posted 8 Sep 2023
This is my favorite hotel in Beijing. It is very convenient.
Comment from Hotel Management
6 Oct 2023 by Tiffany Liu , Hotel Management
Dear Guest,Thank you for choosing Grand Hyatt Beijing at Oriental Plaza and your encouraging comment.We look forward to welcoming you back soon.
by A verified traveler
Posted 14 Aug 2023
Lovely staff
Comment from Hotel Management
12 Sep 2023 by Tiffany Liu , Hotel Management
Dear guest, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We are pleased to hear that our wonderful team as able to provide you memorable service. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Jul 2023
Can’t beat the location of this hotel! Hopefully, they will renovate all the rooms soon.
Comment from Hotel Management
12 Sep 2023 by Tiffany Liu , Hotel Management
Dear Ning,Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your experience. We are pleased to hear that you had a wonderful experience in our hotel and liked our hotel's convenient location. Thank you again for taking the time to write this review. We look forward to welcoming you back soon.
by A verified traveler
Posted 30 May 2023 on Hotels
by A verified traveler
Posted 10 Jul 2021
Very nice and clean, loved the pool.