Ratings based on 254 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2023
Room was OK situated in a woodland area but there are a number of insects in the room which is probably what you would expect. Breakfast was nice. Negative was I hardly slept due to a cockerel crowing all night.
Comment from Hotel Management
1 Dec 2023 by Puri Gangga , Hotel Management
Dear Mark, Om Swastyastu,Warmest Greetings from Puri Gangga ResortThank you for sharing your feedback with us. We're pleased to hear that you enjoyed the tranquil setting of our woodland area and appreciated our breakfast offerings. However, we sincerely apologize for the inconvenience caused by the presence of insects in your room. We will address this promptly to ensure a more comfortable stay for future guests.We also regret the disturbance caused by a crowing cockerel during the night, and we understand the impact on your sleep. We'll investigate and take measures to minimize such disruptions in the future.Your input is invaluable, and we appreciate your understanding. If you have any further concerns or if there's anything else we can do to enhance your experience, please feel free to contact us directly. We hope to have the opportunity to welcome you back for an improved stay.Warm regards,Puri Gangga Management
by A verified traveler
Posted 5 Sep 2023
I absolutely loved staying here. The property is amazing and so peaceful. It’s 30 min north of Ubud, so it’s much more tranquil and secluded. And the infinity pool, spa, and views are spectacular.
But what I loved most about this resort was the staff. Never have I ever felt such incredible hospitality. Everyone learned my name and would greet me “Hello Ms. Sarah” around the property. They would even ask me about the excursions that I booked each day through the hotel. Nanis and Jo in particular was so kind and warm, I loved getting to know them both.
If you want to experience authentic Balinese hospitality and stay in a luxurious resort, Pura Gangga is the place to be!
Comment from Hotel Management
14 Sep 2023 by Management , Hotel Management
Dear Ms. Sarah, Warmest greetings from Puri Gangga Resort Ubud A home in a living culture,Thank you very much for your recent stay at Puri Gangga Resort, Ubud. We are thrilled to read your positive comment on your experience by highlighting some points as above comments.We are looking forward to welcoming you back to your home in Ubud and once again, thank you very much for your wonderful comment on your stay.With warm regardsManagement
by A verified traveler
Amazing resort and best staff
Posted 30 Jan 2023 on HotelsThank you for an amazing stay. The resort was stunning, the massages were wonderful, the yoga was great and the hotel was so accommodating preparing breakfast take away boxes for 2 mornings that we had to leave early and would have missed breakfast. Wonderful friendly staff. We absolutely loved our stay and would highly recommend this gem in Sebatu. Thank you!
Comment from Hotel Management
14 Feb 2023 by Ratminiati & Team, Hotel Management
Dear Anita Yadav, Om Swastiastu Warmest greeting from Puri Gangga resort “a home in a living culture"Thank you very much for your recent stay at Puri Gangga Resort, Ubud. We are thrilled to read your positive comment on your experience by highlighting some points as above commentsWe are looking forward to welcoming you back to our home in Ubud and once again, thank you very much for your wonderful comment on your stay.With warm regards
by A verified traveler
Avoid at all costs.
Posted 13 Oct 2022 on HotelsTerrible stay, the room was not habitable. There was mould all over the ceiling, a foul smell of damp. It was the first time I ever had to wear a mask to sleep at a hotel. The towels and sheets have holes in them, as do the mosquito nets which also smelled as though they hadn't been washed in months.
Comment from Hotel Management
13 Oct 2022 by Tri Gunanta, Hotel Management
Dear Mr. Alejandro, Greeting from Puri Gangga Resort " a home in a living culture"Thank you for taking your time to share your experience with us, we are saddened to read your reviewyour feedback is extremely valuable to reflect our operation in heighten our guest experience, as most the feedback we have received from our guest was full rate of satisfaction and appreciation. We hope still have another opportunity to accommodate you again in the future with best experience for sure.
by A verified traveler
Chilled out Resort
Posted 24 Feb 2020 on HotelsThis resort is 30 minutes north of Ubud and we stayed for 6 nights. Our initial thoughts were that it could be too remote, however, having experienced the busy rice terraces of Tegalalang and hectic Ubud, it was great to get get on the courtesy shuttle provided by Puri Gagga resort and return to the peaceful vibe there.
The staff were very, but not overly, attentive and very well trained. We arranged the downhill cycle via the resort which ended with a beautiful ‘picnic’, a private lunch for the 2 of us set up under a thatched cover in the middle of paddy fields with a delicious meal. It was a great experience and Nanis who led us was great. It was a good location to do white water rafting from (still an hour away) and the resort provided a driver to and from the airport (additional cost).
All in all we loved our stay at this resort and even did the free yoga classes for beginners each morning which was a really good way to start the day.
We would highly recommend this place if you like a chilled vibe, good service, peace and tranquility as well as very friendly but professional staff. We were sorry to leave.
Comment from Hotel Management
15 Jan 2024 by Puri Gangga Management, Hotel Management
Dear Vincent,Om Swastyastu,Thank you for taking the time to share such a detailed and positive review of your stay at Puri Gangga Resort. We are delighted to hear that your initial concerns about the resort being remote turned into a positive experience. It's wonderful that our courtesy shuttle allowed you to escape the busy atmosphere of Tegalalang and Ubud, providing a peaceful and tranquil retreat.We are pleased that you enjoyed the Village Tour arranged through the resort, especially the beautiful picnic in the middle of the paddy fields. Nanis and the entire team appreciate your kind words, and we are thrilled that they contributed to making your stay memorable.It's great to know that the location worked well for your activities such as white water rafting, and that our airport transfer service met your needs. The fact that you participated in the free yoga classes and found them to be a positive start to your day is wonderful to hear.Your recommendation means a lot to us, and we were truly sorry to see you leave. We hope to have the pleasure of welcoming you back in the future for another relaxing and enjoyable stay.Safe travels,With warm regardsPuri Gangga Management
by A verified traveler from New Jersey
Posted 20 Jan 2020 on Travelocity
This property makes you feel the heart of Bali. Amazing atmosphere, beautiful Villa, and pool for the guests. Ubud is the best place to stay 1-3 days
Comment from Hotel Management
25 Jan 2020 by Kadek Ratminiati, Hotel Management
Dear Mr/s. Thanh,
Om Swastyastu,
Warmest greeting from the entire team of Puri Gangga resort ‘ A home in A living culture ‘
I would like personally express my gratitude for the time taking to write down an excellent review of your recent accommodation at the property. Your comment would be encouraging us to maintain and keep implementing an extraordinary service to exceed our valued customers expectation.
Best Regards
by A verified traveler from London
Posted 2 Sep 2019
Amazing place! We loved the gardens, the room (especially the bathroom) and the pool view left us speechless. The staff is very friendly and always smiling. We highly recommend. 😍
Comment from Hotel Management
4 Sep 2019 by Kadek Ratminiati & Team, Hotel Management
Dear Ms. Christina,
Greeting from Puri Gangga Resort " a home in a living culture"
Thank you for choosing Puri Gangga Resort as your accommodation during your holiday in Bali and thank you so much for taking your valuable time to write a very detail review and sharing your experiences to your lovely friends and family about your stay at our home Puri Gangga Resort recently. It is a pleasure for having you stayed at our home. We are Very delighted to hear that you enjoyed your stay with us.
We will share your feedback to entire team for encouraging them to provide excellent service to all our guest consistently
Once again thank you so much for your great feedback and recommendation and looking forward to welcome you back to our home at Puri Gangga Resort in nearest future.
Should you need further assistance please feel free to contact us
Sincerely yours
by A verified traveler
Honeymoon Garden Villa
Posted 11 Aug 2019 on HotelsAmazing and relaxing spa resort in the jungle! Not that close to Ubud (30 mins by far) just so you are aware. It is very nice being out of the hustle and bustle though. We stayed in the garden villa which was very lovely and had a great outdoor bathroom space with a good shower and bath. Beware it is actually visible from another room balcony though so this is a bit weird... Service is fantastic, food is great and reasonably priced for its quality, house wine is fine, spa and massages are great, pool is lovely with good views and beds, yoga class is brilliant, cooking class is expensive but definitely worth it.
Staff will always go above and beyond, and the dinner for two package is amazing and actually the same price pretty much as a normal dinner but comes with flowers and candles and a whole experience!
Comment from Hotel Management
22 Aug 2019 by Ratminiati, Hotel Management
Dear Mr/s. Elliot,
Om Swastyastu,
Warmest greeting from the entire team of Puri Gangga resort - A home in A living culture
I would like personally express my gratitude for the time taking to write down an excellent review of your recent accommodation at the property. Your comment would be encouraging us to maintain and keep implementing an extraordinary service to exceed our valued customer expectation.
We are really looking forward to hosting you again in the near future.
Best regards
Ratminiati & Team
by A verified traveler
Posted 5 Jul 2019 on Orbitz
Comment from Hotel Management
10 Jul 2019 by Ratminiati & Management , Hotel Management
Dear Sir/Madam,
Thank you for your great comment
by A verified traveler
Fantastic break
Posted 12 Apr 2019 on HotelsThis was a fantastic four day getaway,The staff picked us up from airport despite the Midnight landing.The views from hotel of the natural habitat are amazing you can get peace and tranquility here .All the staff were fantastic friendly and breakfast was great.A free shuttle service to Ubad was taken advantage of daily and even the markets nearby were nice and cheap.Vira at restaurant was a great hostess and Jock,Harry,John and the receptionists made our time special.The room too was very spacious.I would definitely come back and recommend this place to anyone.
Comment from Hotel Management
15 Apr 2019 by Kadek Ratminiati & Team , Hotel Management
Dear Ms. Epeli,
Thank you for choosing Puri Gangga Resort to spend your holiday and thank you so much for taking your valuable time to write a review and sharing your experiences to your lovely friends and family about your stay at Puri Gangga recently. Very delighted to hear that you enjoyed your stay with us and our resort location, spacious rooms, staff service and etc. beyond your expectation.
Thank you so much for your great feedback and recommendation and looking forward to welcoming you back in the future.
Best Regards