Ratings based on 268 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
The hotel is easy on the wallet and near attractions such as the Grand Batam Mall and Pasar Penuin Wet Market. The hotel staff are generally friendly and helpful especially Adelina who left us with a deep impression of her service-orientedness.
Comment from Hotel Management
31 Mar 2024 by Hotel Manager, Hotel Management
Dear Hiok Wee, Thank you for trusting us as your preferred accommodation and taking the time to share your memorable story in Expedia, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that we were able to meet your expectations, special for our hotel's prime location and service. We will share your compliment to Adelina and also to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 13 Feb 2024
Hotel staff, from bellboy to reception to cleaners, were all very polite and friendly. My standard room has a aircon that was cold and shower head was strong. (both good) But after shower, it will caused a mini flood as there was only a half glass screen.
Hotel is very close to Grand Batam Mall, 3 mins walk. As my stay was during CNY, the breakfast was abit of nightmare, hard to get a seat otherwise all good. Overall still recommended.
Comment from Hotel Management
14 Feb 2024 by Hotel Manager, Hotel Management
Dear Lorraine,Thank you for making us as your trusted accomodation in Batam and for taking your time and giving us positive feedback and sharing your memorable stay experience on Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our service quality and our prime location has made your stay memorable. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager
by A verified traveler
Posted 20 Jan 2024
Room and toilets looks old. Shower towel has a funky smell.
Comment from Hotel Management
22 Jan 2024 by Hotel Manager, Hotel Management
Dear Johrathon, Thank you for taking the time to leave a constructive review. We've noted and followed up your constructive feedback for the smells on the bath towel with our laundry vendor and we'll be taking corrective action to prevent it occurring in the future. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. With kind regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Hotel Manager, Hotel Management
Dear Teck Kian,Thank you for taking the time to share your wonderful story in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are happy to hear that we were able to meet your expectations. We will share your compliment to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Hotel Manager, Hotel Management
Dear Zulkifli, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Hotel Manager, Hotel Management
Dear Darlina, Thank you for making us as your trusted accomodation in Batam and for taking your time and giving us positive feedback and sharing your memorable stay experience on Hotels.com following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our service, facilites and location has made your stay memorable. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you. With kind regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 22 Dec 2023
The hotel is located in the central of Batam. Shopping, dining can be accessed via walking. Hotel staffs were very polite and room itself was clean too. Breakfast overall for myself was quite satisfying. Strongly recommended to stay here if you come to Batam for Holidays.
Comment from Hotel Management
26 Dec 2023 by Hotel Manager, Hotel Management
Dear TinBoon,Thank you for taking your time and giving us positive feedback and sharing your pleasant stay experience through Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our product quality, service and prime location made our hotel meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager
by A verified traveler
Posted 10 Dec 2023
Good staff and good property
Comment from Hotel Management
18 Dec 2023 by Hotel Manager, Hotel Management
Dear ben,Greetings from Swiss-belinn Baloi, Batam! Thank you for taking the time to share your memorable experience in Expedia, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that product quality and service quality were able to exceed your expectations and glad to know that you have memorable time with us. We will share your compliment to all of our team as it will motivate and encourage us to keep continuously give the best service and quality to all our loyal guest. We are looking forward to the opportunity to welcoming you back again soon.With kind regards,Enrico SR AjiHotel Manager
by A verified traveler
Posted 18 Nov 2023
This is our second stay at this hotel, the receptionist was very helpful and friendly, the restaurant staff all very friendly and helpful because I got some issues with my leg.
Comment from Hotel Management
20 Nov 2023 by Hotel Manager, Hotel Management
Dear Alam, Thank you for choosing Swiss-Belinn Baloi Batam for your trusted accomodation in Batam and we more than happy to know that you had a memorable staying experience with us. I will extended your appreciation to all our team. I believed it will motivate all our team to provide our best service and product always to all our loyal customers. Once again, thank you for making Swiss-Belinn Baloi Batam as your trusted accomodation and looking forward to welcoming you back. Best regards, Enrico SR Aji Hotel Manager
by A verified traveler
Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Hotel Manager, Hotel Management
Dear khoo, Thank you for taking your time and giving us positive feedback and sharing your pleasant stay experience on Hotels.com following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our hotel meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you. With kind regards, Enrico SR Aji Hotel Manager
